Revenue Operations Manager

Codan Limited•Cana, CA

52d•$80,000 - $100,000•Hybrid

About The Position

Zetron is an established global leader in connecting communication centers with field operations, personnel, and constituents. With offices in the US, UK, AU and CA, Zetron currently has a network of established partners, value-added resellers, and clients in more than 100 countries. Our Victoria, British Columbia office has been a center of engineering and manufacturing excellence since its founding in 1938. For over 80 years, we have been a trusted provider of LMR communication products and solutions that help our customers protect, inform, and save lives. Now we are applying those standards of excellence to build and deliver interoperable end-to-end command and control systems across multiple industries and international markets. Always ready, always on! The Revenue Operations Manager owns the accounting controls for Zetron’s order-to-cash cycle, including leading the order entry team’s operations including intercompany bookings, completing project accounting and service renewals, and ensuring policy-compliant revenue, and AR, while supporting the wider North American and global finance organization as needed.

Requirements

Bachelor’s degree in Finance, Accounting, or a related field, or an equivalent combination of education and relevant professional experience
5+ years of progressive experience in revenue operations, accounting, or a related function, with increasing responsibility across the order-to-cash lifecycle
Demonstrated ability to coordinate workflows, provide direction, and support the success of others in a team setting
Strong organizational, communication, and interpersonal skills, with the ability to work cross-functionally and build relationships across departments
Advanced proficiency in Microsoft Office Suite, particularly Excel
High level of accuracy and attention to detail, with the ability to perform effectively in a fast-paced environment
Strong analytical and problem-solving skills, with a proactive and solutions-oriented mindset
Working knowledge of business taxation rules in both the US and Canada
Ability to develop a strong understanding of sales processes, systems, product lines, and revenue workflows
Commitment to fostering a collaborative, inclusive, and accountable team environment

Nice To Haves

CPA designation is considered an asset
Hands-on experience with SAP, including navigating and supporting order-to-cash or financial workflows, is strongly preferred
Experience in a manufacturing, communications, or technical engineering environment is considered an asset

Responsibilities

Own processes for Order Entry and Accounts Receivable from receiving customer purchase orders to funds collections.
Provide leadership oversight and management of the Accounts Receivable and Order Entry functions.
Lead the revenue recognition process, including monitoring and providing instruction on various order types and overseeing the order entry team’s day-to-day work, reviewing, approving and documenting complex orders to ensure accuracy.
Coordinate with Purchasing department on third party purchase orders when required.
Lead and manage order acceptance controls for Project, IOWA, Loan & Demo, Intercompany orders, RMA, sales returns/exchange, etc.
Partner with Customer Success and Sales teams on sales order governance to ensure alignment between contractual terms, delivery, billing, and revenue recognition, documenting all non-standard pricing or contractual terms.
Assist on system project orders, including WBS setup and release, budget setup and update, revenue recognition, milestone billing.
Manage order-to-cash control processes to ensure order completeness, accurate billing date, and timely updates on Accounts Receivable ledger per sales status.
Manage key and complex customer accounts, including debtor risk assessment, dispute management, and aging oversight.
Assess customer credit worthiness and recommend appropriate credit limits and terms in accordance with internal policies.
Lead initiatives to continually streamline efficiencies in accounting and order entry processes.
Provide ad-hoc support for local and global finance teams as needed.