Revenue Operations Manager

Paytient•Columbia, MO

About The Position

We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About The Role We are looking for a hands-on, systems-oriented Revenue Operations Manager to help build and maintain our go-to-market infrastructure. In this role, you will manage the administration and optimization of our revenue technology stack, with a specific focus on HubSpot and its connectivity to the broader ecosystem. This position requires a "builder" mindset; you will build, execute, and maintain the scalable processes and systems that power our Growth organization. You will help bridge the gap between Marketing and Sales, supporting our full-funnel operations from top-of-funnel lead capture to bottom-of-funnel deal management ensuring we capture, route, and close value efficiently. If you love turning business requirements into operational workflows that measurably accelerate revenue, we’d love to hear from you.

Requirements

3-5+ years in Revenue or Sales Operations ideally within a Healthcare, Payments, or Fintech environment. Experience scaling a company through the $30M to $100M ARR phase is highly preferred.
Strong proficiency in HubSpot (custom objects, complex workflows, programmable automation) is required.
Experience with data modeling, forecasting, and BI tools (Looker, Tableau, or similar). You are comfortable writing logic to answer difficult business questions.
Experience in mapping, documenting, and re-engineering complex GTM processes like lead management and routing.
A self-starting mindset that thrives in ambiguity. You don’t wait for permission to fix a broken workflow; you identify the issue, propose the solution, and execute.

Responsibilities

Manage the Stack: Serve as a core administrator for HubSpot and the broader revenue tech stack, handling user management, security, and resolving technical issues.
Integration Support: Maintain and optimize integrations between HubSpot and other tools to ensure a seamless, bi-directional flow of data.
System Connectivity: Support the continuous improvement of our RevTech stack to ensure connectivity between our Sales processes and their systems (e.g., seamless user experience).
Automation & Efficiency: Evaluate our tech stack for efficiency, implementing low-code/no-code automation (e.g., Zapier) to speed up execution and reduce manual work.
Full-Funnel Lifecycle Operations: Build and manage the technical workflows of the revenue funnel from initial lead capture and enrichment to opportunity creation, deal stage progression, and closed won.
Scoring & Validation: Implement strategic requirements into technical logic by building lead scoring models and routing workflows, alongside opportunity validation rules to ensure pipeline rigor.
Attribution & Velocity Tracking: Maintain multi-touch attribution models to track contribution, and analyze conversion rates and velocity through both lead and opportunity stages to identify stalled deals.
Handoffs & Rules of Engagement: Work collaboratively with Marketing and Sales teams to enforce clear definitions for Lifecycle Stages and Opportunity Stages, automating handoffs and SLA enforcement to eliminate friction between teams.
Data Stewardship: Implement and manage automated programs for data hygiene, enrichment, and progressive profiling, serving as the first line of defense for database health.
Process Engineering: Map, document, and continuously improve revenue processes to increase velocity and remove friction.
Funnel Analysis: Analyze funnel performance to identify trends, bottlenecks, or system gaps, and recommend workflow adjustments to improve pipeline efficiency.
Reporting: Build and maintain dashboards that track "North Star" metrics, transforming raw data into actionable intelligence to provide leadership with visibility into revenue health.