Revenue Operations Manager

Semgrep•San Francisco, CA

1d•$151,000 - $189,000•Hybrid

About The Position

We’re looking for a Revenue Operations Manager to help build and scale our GTM operations and specifically, Customer Success Operations and Partner Operations functions. This is a highly cross-functional role for someone who thrives as a business partner , a data-driven operator , and one who can connect strategy to execution through systems, process, and analytics. You’ll report to the Head of Revenue Operations and partner closely with GTM leaders, including our Head of Customer Success and Head of Partnerships. You’ll serve as a strategic operations leader and builder across GTM. This is a true “Swiss Army knife” role: you’ll shape core processes, define metrics, improve systems, and identify growth opportunities through insights and experimentation. Our hope is you will be based out of our San Francisco office, but for the right candidate, we’re willing to be flexible.

Requirements

3+ years of experience in Revenue Operations, Customer Success Ops, Business Operations, Analytics, or GTM Strategy
Strong experience acting as a business partner to senior GTM leaders (CS, Partnerships, or Revenue leadership)
Proven ability to build operations “from scratch” — not just maintain existing systems/processes
Highly analytical and comfortable working with ambiguity, messy data, and evolving priorities
Strong ability to translate insights into action: recommendations, process changes, and system improvements
Experience designing scalable workflows for: Renewals and customer lifecycle management Partner operations / channel motions Cross-functional GTM handoffs
Strong communication skills and ability to drive alignment across stakeholders
Experience in high-growth B2B SaaS environments
Experience working with Salesforce and/or GTM tooling ecosystems

Responsibilities

GTM Operations Build the CS operating model: processes, playbooks, tooling, and rhythms that support scale and consistency
Partner with CS leadership on key programs such as: Onboarding + implementation operations Renewals forecasting + retention strategy Customer health scoring + risk identification Capacity planning + segmentation + coverage models
Define, improve, and operationalize core CS KPIs (NRR, GRR, retention cohorts, time-to-value, adoption, etc.)
Create reporting dashboards and automated insights that help CS leaders prioritize and drive outcomes
Build partner ops foundations: process, tracking, attribution, reporting, and system support
Partner with the Head of Partnerships to: Define partner lifecycle stages and success metrics Operationalize partner onboarding and activation Measure partner contribution to pipeline, revenue, and expansion Improve partner channel visibility through clean data, reporting, and business-ready dashboards
Improve tooling and systems across CS and partner motions (CRM objects, automation, data hygiene, integrations)
Identify inefficiencies, implement automations, and eliminate manual GTM processes where possible
Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth
Analytics & Business Partnering Operate as a trusted business partner : diagnose performance, identify root causes, and propose solutions
Build structured analysis to answer questions like: Where are we losing customers and why? Which segments have the strongest adoption and retention? Which partners drive real revenue outcomes? Where are handoffs breaking or cycle times slowing down?
Develop business cases for operational changes and influence leadership decisions using data
Leverage AI to build new workflows and augment existing processes