Revenue Operations Lead

Typeform

42d•$100,000 - $150,000•Remote

About The Position

Typeform is scaling globally — across customers, markets, and go-to-market motions — and our systems need to scale with us. Right now, some of our most critical revenue and support workflows are early-stage, fragmented, or manually held together. Product data doesn’t always flow cleanly into our GTM tools. Support teams don’t always have the context they need to hit SLAs. Partner data lives in too many places. And high-intent product signals (like PQLs) take far too long to reach Sales. This role exists to fix that. As Revenue Operations Lead, you’ll be the technical owner who connects product, data, support, and GTM systems — building the foundations that reduce churn, enable international growth, and power our next stage of revenue scale. This is a hands-on, high-impact role for someone who enjoys messy systems, complex integrations, and turning ambiguity into structure.

Requirements

Proven experience in Revenue Operations, Sales Operations, or a similar technical GTM role with a growing SaaS organization.
Deep experience owning and optimizing complex GTM tech stacks.
Strong data skills, including comfort working with SQL and data pipelines.
Experience with Reverse ETL or data integration tools (e.g. Census, Hightouch, or similar).
A strategic mindset — you design systems with long-term business goals in mind.
A hands-on approach and comfort working in early-stage or evolving environments.

Responsibilities

Own and evolve the Support Operations infrastructure
Take full ownership of our Zendesk setup, including widgets, automations, and bots.
Build and maintain Zendesk data pipelines so Support teams have the right customer context (plans, SLAs, product signals) at the right time.
Partner closely with Product and Engineering to ensure backend systems integrate cleanly with Support tooling.
Build GTM-ready data pipelines
Design and architect data pipelines that connect our product, warehouse, and GTM systems.
Translate Product Qualified Leads (PQLs) and Product Qualified Accounts (PQAs) into actionable, automated workflows for Sales.
Eliminate manual processes that currently delay outreach by weeks.
Enable international and scaled motions
Lead the technical enablement of Zendesk bots and workflows for international markets.
Support scaled CS initiatives through tooling, automation, and content delivery infrastructure.
Ensure our systems are ready for global growth — not just today, but long-term.
Turn field feedback into product insight
Build the infrastructure and reporting that synthesizes feedback from Support, Sales, and CX.
Create clear, consistent formats for sharing insights with Product Managers.
Ensure real customer signals influence product decisions.
Stand up partner data tracking
Architect and maintain partner data tracking across tools like Crossbeam and PartnerStack.
Ensure partner attribution, performance tracking, and reporting are reliable and always on.
Provide timely, accurate data to inform partner strategy and investment decisions.