Revenue Operations Analyst

Jobgether

2d • Hybrid

About The Position

This role is a key contributor to the Revenue Operations function, focusing on ensuring the accuracy, integrity, and actionable insights of customer success and revenue data. You will manage analytics, processes, and governance that drive renewal accuracy, ARR integrity, and proactive churn management. Working closely with Sales, Finance, and Customer Success leadership, you will build scalable dashboards and automated workflows to replace manual processes and enable confident, data-driven executive decisions. This position offers the opportunity to influence revenue predictability, strengthen operational frameworks, and directly impact customer retention. Ideal candidates thrive in cross-functional collaboration, enjoy problem-solving, and are passionate about driving operational efficiency and strategic insights in a fast-paced SaaS environment.

Requirements

• 2–5+ years in Revenue Operations, Customer Success Operations, FP&A, or Business Operations.
• Strong understanding of SaaS financial metrics: ARR, renewals, uplifts, escalators, churn, and customer saves.
• Experience with Salesforce reporting; Gainsight experience required (admin experience preferred).
• Ability to build dashboards in Power BI or similar tools.
• Comfortable leveraging automation and AI tools to scale insights and workflows.
• Exceptional attention to detail with a proven ability to build repeatable, reliable processes.
• Excellent communication and collaboration skills across cross-functional teams and executives.
• Proactive, solutions-oriented, and focused on continuous improvement and scalability.

Responsibilities

• Ensure 100% accuracy in ARR, renewals, and customer data across CRM and customer success platforms.
• Develop and maintain dashboards to provide actionable insights on churn risk, customer health, and renewal performance.
• Implement and enhance processes for forecasting, reporting, and governance to improve revenue predictability.
• Audit and automate workflows to streamline customer success operations, minimizing manual effort and errors.
• Support executive decision-making by delivering structured, repeatable, and audit-ready reporting.
• Partner with Finance, Sales, and Customer Success leadership to resolve discrepancies and align metrics.
• Optimize customer feedback programs, including NPS surveys and trend reporting, to support customer retention strategies.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance coverage.
• Retirement plan options with company match.
• Flexible work arrangements, including hybrid remote opportunities.
• Paid time off and holidays.
• Professional development opportunities and career growth support.
• Collaborative and innovative work environment fostering continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees