Revenue Operations Analyst

Discovery Education Talent Team•Charlotte, NC

7d•$75,000 - $90,000•Hybrid

About The Position

We are seeking a detail-oriented and analytical Revenue Operations Analyst to support and optimize our go-to-market insights and incentive compensation programs. Sitting at the intersection of Sales, Finance, HR, and Operations, this role plays a key part in ensuring accurate incentive compensation, scalable processes, and data-driven decision-making that fuel revenue growth in the EdTech space. Success in this position requires strong analytical capabilities, sound independent decision-making, and the ability to drive accuracy and operational excellence across compensation workflows. The ideal candidate has experience in sales compensation administration, brings strong analytical and problem-solving skills, and is motivated by improving systems and processes within a mission-driven organization.

Requirements

Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field.
3+ years' experience in incentive compensation, revenue operations, sales operations, or a related analytical discipline.
Advanced Excel/Google Sheets skills (e.g., nested formulas, lookups, pivots, error checking); proficiency working with large datasets and data validation.
Working experience with sales compensation platforms (e.g., Forma.ai, Xactly, or similar) and CRM (Salesforce preferred).
Proficiency with BI tools (e.g., Looker, Tableau) and experience using dashboards to inform recommendations.
Demonstrated ability to perform complex calculations with exceptional accuracy; strong organizational skills and attention to detail.
Clear, concise written and verbal communication; ability to translate technical compensation concepts for nontechnical stakeholders.
Legal right to work in the United States.

Nice To Haves

Experience working in EdTech or SaaS GTM environments, preferred.
Exposure to Gainsight and data alignment across multiple systems (Salesforce ↔ compensation tool ↔ BI), preferred.

Responsibilities

Administer and maintain sales and revenue-related compensation plans, including quotas, commissions, bonuses, and spiffs, ensuring accurate and timely calculations and payouts.
Maintain and update compensation policies, plan rules, and governance documentation; ensure consistent application of rules and controls.
Independently perform calculations, audits, reconciliations, and issue resolution with minimal oversight; escalate when appropriate.
Support the annual sales compensation planning cycle and adhoc adjustments (e.g., midyear plan updates, territory/quota changes).
Analyze plan performance, trends, and behavioral impact; prepare insights and recommendations for review.
Contribute to dashboard development and enhancement within the compensation tool (e.g., Forma.ai) and BI environment to improve rep and leadership visibility.
Monitor data integrity across Salesforce, Gainsight, Forma.ai, and Looker/Tableau; track and resolve discrepancies.
Identify trends, risks, and opportunities related to sales performance and incentives
Support audit readiness and compliance activities; maintain accurate records, controls, and approvals related to compensation payouts.
Serve as a subject matter expert for the sales compensation tool (Forma.ai)
Partner with RevOps teams to improve workflows, automation, and scalability
Support Salesforce data hygiene and alignment with compensation logic
Assist with audits, reconciliations, and compliance related to compensation payouts
Act as a trusted partner to Sales, Finance, HR, and Legal on compensation-related questions
Support enablement efforts by helping stakeholders understand compensation plans and metrics
Respond to and resolve compensation inquiries with clear, accurate interpretation of plan rules; provide transparent, stakeholder-appropriate explanations.