Revenue Operations Analyst - Gainsight Administrator

BILL•San Jose, CA

4d•Hybrid

About The Position

The Revenue Operations Analyst – Gainsight Administrator is responsible for orchestrating the operating rhythm that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight CRM. We're looking for a data-driven operations analyst who thrives in a fast-paced, collaborative environment. In this role, you'll coordinate operations activities across our Customer Success and Implementation functions, drive the deployment of scalable processes and technology, and monitor team performance through critical metrics. You'll work cross-functionally with Enablement, Engineering, Product, Marketing, Sales, BI, and Support to align systems and workflows to business goals.

Requirements

3+ years of experience in Customer Operations in a SaaS or FinTech environment
3+ years of experience in Operations, Program Management, or Field Enablement roles
3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification
Demonstrated experience independently managing cross-functional projects from planning through execution
Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management
Experience designing and scaling operational processes and team-wide programs
Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach
Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets
A bachelor’s degree in a quantitative field such as business or economics, OR equivalent practical experience

Nice To Haves

Strong written and verbal communication skills, including presenting to senior leadership
Ability to lead system and operations projects from concept through deployment
Highly organized and self-directed, with the ability to work across all levels of the organization
Collaborative approach and ability to communicate proactively across teams
Strong attention to detail and ability to meet tight deadlines
Skilled at identifying process or system improvements and taking initiative to address them

Responsibilities

Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement
Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization
Track KPIs to measure performance at the individual, segment, and organizational level
Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases
Monitor account engagement, staffing ratios, and retention to support accurate forecasting models
Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact