Revenue Field Office Clerk Seasonal Tax Service Positions (Norristown Office)

State of Pennsylvania•Norristown, PA

50d•Onsite

About The Position

The Department of Revenue is seeking enthusiastic individuals with good customer service skills that enjoys working with the public. Put your experience, knowledge, and skills to use while working in a fast-paced environment providing assistance to taxpayers and their representatives. Training will be provided in order for candidates to be successful in this position. This is a perfect opportunity for an individual looking to start a career with the Commonwealth of Pennsylvania! As a Revenue Field Office Clerk, you will have the opportunity to utilize your communication skills as you provide assistance to the public via phone and email. Work includes advising tax payers or their representatives on the proper manner of completing tax returns as they pertain to personal income tax and the property tax rent rebate program. Our ideal candidate will be expected to: Have the ability to answer telephones and assist callers Possess excellent customer service skills, as you will be working directly with the public Be organized and have the ability to effectively communicate, both verbally and in writing Proficiently navigate telephone and computer applications, as well as general office equipment Perform arithmetic calculations Have an excellent work ethic and the ability to develop and maintain effective working relationships Interested in learning more? Additional details regarding this position can be found in the position description.

Requirements

Ability to understand and follow instructions provided orally and in tax booklets, rebate claim instructions and reference guides, and accurately communicate that information to the public.
Ability to file and retrieve information on a personal computer.
Ability to keep categorical log records on such information as the amount, type, or disposition of resources.
You must be willing to work in the Norristown field office location at 1939 New Hope Street Montgomery, PA.
You must be interested in a temporary position with an anticipated end date approximately 4-6 months after the start date. (May be subject to earlier end based upon operational need).
You must provide your date of birth and social security number.
You must be able to perform essential job functions.
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

Answer telephones and assist callers
Work directly with the public
Effectively communicate, both verbally and in writing
Navigate telephone and computer applications, as well as general office equipment
Perform arithmetic calculations
Develop and maintain effective working relationships
Advise tax payers or their representatives on the proper manner of completing tax returns as they pertain to personal income tax and the property tax rent rebate program.

Benefits

Health coverage
Vision
Dental
Wellness programs
Competitive wages
Multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options
Paid vacation
Paid sick leave
Eight weeks of paid parental leave
Military leave
Paid time off for most major U.S. holidays
Flexible work schedules
Work-from-home opportunities
Opportunities for internal mobility
Professional development
Opportunity to give back by participating in workplace charitable giving
Employee-only discounts and rates on a variety of services and memberships