Revenue Field Office Clerk Seasonal Tax Service Positions (Reading Office)

State of Pennsylvania•Reading, PA

50d•Onsite

About The Position

The Department of Revenue is seeking enthusiastic individuals with good customer service skills who enjoy working with the public! Put your experience, knowledge, and skills to use while working in a fast-paced environment providing assistance to others. Training will be provided to the ideal candidate to be successful in this position. This job is perfect for an individual looking to break into Commonwealth employment. As a Revenue Field Office Clerk, you will have the opportunity to utilize your communication skills as you provide assistance to the public via phone and email. Work includes advising taxpayers or their representatives on the proper manner of completing tax returns as they pertain to personal income tax and the property tax rent rebate program. Our ideal candidate will be expected to: Have the ability to answer telephones and assist callers Possess excellent customer service skills, as you will be working directly with the public Be organized and have the ability to effectively communicate, both verbally and in writing Proficiently navigate telephone and computer applications, as well as general office equipment Perform arithmetic calculations Have an excellent work ethic and the ability to develop and maintain effective working relationships Interested in learning more? Additional details regarding this position can be found in the position description.

Requirements

Ability to understand and follow instructions provided orally and in tax booklets, rebate claim instructions, and reference guides, and accurately communicate that information to the public.
Ability to file and retrieve information on a personal computer.
Ability to keep categorical log records on such information as the amount, type, or disposition of resources.
Must be willing to work in the Reading field office, located at 625 Cherry Street, Reading, PA 19602. You must be willing to work at this location.
Must be interested in a temporary position with an anticipated end date approximately 4-6 months after the start date. (May be subject to earlier end based upon operational need).
You must provide your date of birth and social security number.
You must be able to perform essential job functions.
Possession of the required knowledge and abilities

Nice To Haves

Bilingual (English/Spanish speaking)

Responsibilities

Answer telephones and assist callers
Work directly with the public
Advise taxpayers or their representatives on the proper manner of completing tax returns as they pertain to personal income tax and the property tax rent rebate program
Effectively communicate, both verbally and in writing
Perform arithmetic calculations
Maintain effective working relationships