Revenue Efficiency Team Lead

West Shore Home Recruiting • Mechanicsburg, PA

1d • Onsite

About The Position

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! As a Revenue Efficiency Team Lead at West Shore Home, you will be responsible for the Efficiency calendar and revenue for assigned regions, as well as supporting the Revenue Efficiency Coordinators’ KPI achievements. The role will conduct daily analysis to align the schedule and is responsible for ensuring jobs are progressing to install, minimizing calendar errors through a detailed auditing process, maximize calendar efficiency, and train and develop Revenue Efficiency Coordinators through live coaching.

Requirements

• High school diploma or equivalent required
• 2 year’s Customer Service experience preferred.
• Meets all EQS expectations.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Find opportunities to optimize resources daily to drive revenue and calendar efficiency, ultimately leading to achieving assigned regions monthly revenue targets.
• Monitor Efficiency Coordinators performance against goals/objectives and provide real time feedback and coaching.
• Responsible for being the last line of defense in Inside Operations by ensuring all appointments are accurate, scheduled, and confirmed with the correct customer expectations.
• Support the Manager by delegating key objectives to Efficiency Coordinators daily and ongoing throughout the day.
• Audit the pre-installation and installation schedule and revenue tracker for accurate information, including headcount availability, calendar blocks and revenue.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees