Revenue Cycle Team Lead

Gentiva Hospice

2d

About The Position

We are looking for an experienced and motivated Revenue Cycle Team Lead to support the success of our billing operations by leading a team of 10–12 Billing Specialists. This role reports to department leadership and plays a vital part in supervising billing functions, supporting process improvements, and ensuring compliance across Medicare, Medicaid, and Commercial payers. The Revenue Cycle Team Lead will provide training, assign workloads, assess team performance, and participate in hiring and personnel decisions. This position is ideal for someone with a strong background in home health or hospice billing and leadership experience in a fast-paced, metrics-driven environment.

Requirements

• Must be at least 18 years old with a high school diploma or GED.
• Minimum 2 years of home health or hospice billing experience required.
• Strong knowledge of billing operations in a healthcare setting, particularly in home health or hospice.
• Proven problem-solving and troubleshooting capabilities.
• Effective in managing high-volume workloads in a metrics-based environment.
• Skilled at handling confidential information and maintaining discretion.
• Well organized, detail-oriented, and capable of multi-tasking in a deadline-driven environment.
• Comfortable using various computer systems and online tools.
• Professional demeanor and ability to lead a team with integrity and respect.
• Adaptable to evolving workflows, systems, and business needs.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Ability to learn and navigate multiple systems efficiently.

Nice To Haves

• Supervisory or team leadership experience is a plus.
• Experience with Homecare HomeBase preferred.
• Experience in creating or maintaining billing documentation and support tools.

Responsibilities

• Supervise Billing Specialists by assigning daily tasks, monitoring performance, and offering ongoing support.
• Train and mentor team members on billing procedures and payer-specific requirements.
• Evaluate billing operations and recommend quality improvement initiatives.
• Review uncollectible accounts and recommend resolution steps.
• Manage the assignment and processing of Medicare, Medicaid, and Commercial claims and payments.
• Step in to personally process claims and payments as needed based on workload or complexity.
• Maintain clear, professional communication and promote a collaborative team environment.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED