Revenue Cycle Training & QA Coordinator - Full Time with Benefits

Frederick Health • Frederick, MD

21d • $22 - $31

About The Position

The Revenue Cycle Training and QA Coordinator is responsible for the evaluation, support and analysis of certain new updates and applications for Patient Access. This role provides timely feedback and on the spot training to the staff to correct errors identified during the quality reviews while working with the department supervisors as well as providing feedback from escalated patient interactions. This position monitors and reports error rates for each staff member as related to new system enhancements and applications as well as provides constructive and appreciative feedback to staff. This position is responsible for the design and development of computer systems and operational training programs to meet the needs of new hires and incumbents in support of the departments goals and objectives. Serves as a training representative to committees and work groups to ensure successful outcomes of problem solving and/or growth initiatives.

Requirements

• Strong computer skills in Microsoft Office, including Word, Access, PowerPoint and Excel; experience with Meditech highly desirable.
• The ability to maintain a high level of confidentiality.
• Must have the ability to analyze and determine types of data needed to complete various types of patient information functions.
• Must demonstrate the ability to manage time, deadlines, multiple requests and priorities, maintain productivity and exercise good judgment with minimal supervision.
• Exhibits outstanding verbal and written communication skills with a professional appearance and demeanor in order to interact with all patients, customers, employees and management.
• Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information.
• Must demonstrate the ability to work independently and with the concurrence of the department team in achieving overall department goals.
• The ability to work professionally with a diverse population base.
• Minimum of 5 years of experience in healthcare; registration, physician's office, medical records, patient accounting.
• Has an overall knowledge of Revenue Cycle with specific emphasis on Patient Access, and Accounts Receivables.
• 2-3 years in staff training/development.
• Demonstrates a level of expertise in use of various Admission, Discharge, and Transfer system.
• Excellent training/presentation skills are needed.

Nice To Haves

• Associates degree in Management, Healthcare Administration Finance or related field or equivalent combination of education and experience is preferred.
• Previous experience in training/education preferred

Responsibilities

• Evaluation, support and analysis of certain new updates and applications for Patient Access.
• Provides timely feedback and on the spot training to the staff to correct errors identified during the quality reviews while working with the department supervisors as well as providing feedback from escalated patient interactions.
• Monitors and reports error rates for each staff member as related to new system enhancements and applications as well as provides constructive and appreciative feedback to staff.
• Responsible for the design and development of computer systems and operational training programs to meet the needs of new hires and incumbents in support of the departments goals and objectives.
• Serves as a training representative to committees and work groups to ensure successful outcomes of problem solving and/or growth initiatives.

Benefits

• Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.
• Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
• Frederick Health offers a robust Paid Time Off program for eligible employees.
• Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees.
• All employees have access to free financial planning sessions.
• We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree