Revenue Cycle - Team Trainer-1

ENT and Allergy Associates•Tarrytown, NY

1d•$75,000 - $85,000•Onsite

About The Position

ENT and Allergy Associates, LLP and Hümi is seeking a self-motivated, people-friendly full time Revenue Cycle Team Trainer for our Corporate office location. Salary Exempt: $75,000 - $85,000/annum Role Expectations : Adheres to standards of professionalism set by the Practice; demonstrates professionalism in behavior, dress, attendance, punctuality and courtesy towards patients and staff Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members Functions as a member of a team and promotes a positive work attitude fostering teamwork and acceptance of management decisions Demonstrates good judgment in escalating difficult situations to Management Complete understanding of NextGen Supports management’s goal of utilizing the electronic features of our computer system, as opposed to paper Participates actively in department meetings Follow work standards established for the team

Requirements

Certification Professional Coder (CPC)
Knowledge of excel, word, Collection and Customer service background
Will need to learn NextGen, Phreesia, Ring Central, internal processes

Nice To Haves

Monday.com helpful but not necessary
Epic experience preferred

Responsibilities

Train new hires in NextGen& Department Workflow
Update and keep current all training tools and manuals for collections and BOS team.
Traveling may be required to different locations due to training purposes.
Assist with logins for new hires, Ins websites, Phreesia & Waystar
Understand and monitor Ring Central Center Queue
Review live and recorded calls to confirm policy and protocol are being followed
Train New BOS Team Members regarding policy and protocol as well as re-train team members when necessary
Directly works with Insurance Carrier’s/staff to resolve payment issues, contract issues and to reduce outstanding Accounts Receivable
Demonstrates a complete understanding of all Insurance companies; their policies, guidelines and contracts. This is essential so accurate guidance and information can be shared with the staff.
Assist Jr Collectors, Collectors, Payments Department, Refund specialists and other staff with questions.
Cross train and support team to ensure coverage
Comply with all policies and procedures as well as make suggestions for improvement in processes
Create ways to motivate and educate the team. (ideas on customer service skills, creative ways to speak to patients, monitoring insurance issues.
Reporting all issues/findings to his or her immediate supervisor.
Other duties as assigned by Supervisor/Managers
Assist Management with special projects
Order supplies for staff and new hires as needed