Revenue Cycle Team Lead

UnitedHealth Group•Lafayette, LA

6h•Onsite

About The Position

As a Revenue Cycle Team Leader, you will be responsible for training and quality assurance, ensuring your team excels in obtaining authorizations and handling billing. You will address customer inquiries, streamline processes, and provide insights to leadership. Additionally, you will create impactful content, troubleshoot challenges, and motivate your team to achieve high performance. This role is part of LHC Group, an Optum family business, focused on post-acute care.

Requirements

1+ years of experience in medical billing, collections, or business office experience in a home health, hospice, or personal care services setting
Basic PC skills, including MS Word and Excel
Medical terminology knowledge

Nice To Haves

Personal Care Services billing/collection experience
6+ months of revenue cycle experience

Responsibilities

Train team members and perform quality reviews on processes for authorizations, eligibility verification, and billing/collections to ensure efficiency and timeliness
Resolve customer requests and concerns expediently and respectfully
Assist with administrative duties related to quality assurance, education, and process improvement
Track and resolve urgent requests, ensuring proper procedures
Monitor, research, compile, and report findings to leadership utilizing Microsoft Office Suite and SharePoint
Troubleshoot processes and review with Supervisor/Manager
Provide feedback on team member performance for training opportunities
Serve as a backup for authorization, eligibility, and collections