Revenue Cycle Service Delivery Senior Director - HMS DBO

Huron Consulting Services • Chicago, IL

3d • $160,000 - $215,000

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. The Senior Director RCM Service Delivery will lead global teams delivering RCM Huron Managed Services (HMS) for our clients. This role is responsible for engaging with client leaders to effectively communicate HMS’ performance specifically, achieving KPI expectations, facilitate process change management, and educate leaders on HMS’ key deliverables. Additionally, this role will collaborate with internal leaders and executives to relay customer feedback and drive impactful changes through influence. Serving RCM HMS clients, the Senior Director Service Delivery, will focus on customer relationship management and satisfaction. They will leverage their industry expertise to develop strategic visions and operational tactics aimed at enhancing revenue cycle performance and delivering superior results.

Requirements

• Bachelor’s degree required. Master’s degree preferred.
• Minimum of 10 years of experience in revenue cycle management.
• Proven leadership experience, with the ability to manage and motivate global teams.
• Strong and broad understanding of Revenue Cycle Operations within a hospital and physician setting.
• Exceptional negotiation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Limited travel required.
• Current permanent U.S. Work Authorization required.

Responsibilities

• Portfolio Oversight: Manage the client portfolio, monitoring performance KPIs and ensuring expectations are met in accordance to contracts, with a focus on meeting engagement health metrics, achieving high client satisfaction, favorable Net Promoter Scores (NPS), and generating strong client references.
• Client Partnership: Partner with client leaders to align operational objectives with performance goals. Develop and maintain strong relationships with client leadership, leading in a fast-paced, high-growth environment
• Compliance Assurance: Ensure all project teams comply with industry regulations and Huron’s internal standards, maintaining accountability across vendor, coding, and centralized business functions.
• Employee Engagement and Culture: Foster a positive, accountable, and innovative culture within HMS, implementing strategies that elevate employee engagement to meet industry benchmarks.
• Sales Support and Growth: Collaborate with sales leaders to support key client pursuits, and expand HMS’s client base, actively participating in client credentialing and reference coordination
• Product Differentiation and Innovation: Partner with leaders to create differentiated RC solutions that meet evolving client needs

Benefits

• This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees