Director, Revenue Cycle

Brook Inc•Boston, MA

1d•Hybrid

About The Position

Brook Health delivers care beyond the walls of the doctor’s office. Brook provides people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. We help people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program. Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems. The Director, Revenue Cycle leads the force that drives Brook’s financial engine. This leader owns the full revenue lifecycle – building disciplined, scalable billing operations that deliver accuracy, speed, compliance, and an exceptional partner experience. They elevate and expand a high-performing revenue cycle team, instilling clarity, accountability, and a culture of operational excellence that scales with Brook’s growth. The Revenue Cycle Team is Brook’s strategic counterpart to partners’ billing offices – strengthening relationships, resolving issues before they escalate, and ensuring every workflow reflects transparency, trust, and precision. The Director, Revenue Cycle will unite Care, Operations, Product, and Finance around a single goal: rock-solid, predictable revenue integrity. This role is mission-critical to Brook’s success. When revenue cycle performs, Brook earns partner confidence, protects cash flow, develops internal talent, and reinforces our reputation for reliability in the future of tech-enabled care.

Requirements

Proven ability to build, lead, and scale a high-performing revenue cycle team with clear accountability, strong execution, and continuous improvement discipline.
Deep operational expertise across the full revenue cycle, with the ability to design, standardize, and optimize complex billing workflows in a growing healthcare organization.
Strong relationship management skills, with demonstrated success partnering with external billing offices, revenue cycle vendors, and third-party service providers (e.g., outsourced RCM, eligibility, coding, or claims platforms).
Experience collaborating with multiple revenue cycle vendors simultaneously—holding partners accountable, resolving issues quickly, and ensuring seamless handoffs between internal and external teams.
Strong working knowledge of healthcare billing compliance, including CMS regulations, payer requirements, documentation standards, and audit readiness.
Ability to identify revenue risk, compliance gaps, and process breakdowns—and lead corrective action plans through execution.
Excellent cross-functional collaborator, able to align Care, Operations, Product, Engineering, Finance, and external partners around shared revenue integrity goals.
Data-driven operator with strong analytical skills; able to use metrics and reporting to diagnose issues, track performance, and drive operational decisions.
Clear, confident communicator who can translate complex billing and compliance topics into actionable guidance for both internal teams and partners.

Nice To Haves

Minimum 7 years of progressive experience in healthcare revenue cycle operations, with increasing scope and leadership responsibility.
Demonstrated experience managing or partnering with external revenue cycle vendors and billing offices, including oversight of performance, SLAs, and issue resolution.
Hands-on experience with billing compliance, including CMS guidelines, payer audits, denial management, and regulatory documentation requirements.
Experience building and leading revenue cycle teams in a high-growth, operationally complex environment.
Background supporting multi-state medical services, RPM, CCM, chronic care programs, or similar healthcare delivery models.
Experience working closely with Product and Engineering teams to improve billing systems, automation, and data visibility.
Track record of improving cash flow, reducing denials, increasing first-pass yield, and strengthening revenue integrity through operational rigor.

Responsibilities

Revenue Cycle Operations Leadership
Own all revenue cycle workflows, including eligibility, authorization, coding, billing, claims submission, rejections, denials, payment posting, and collections.
Build and refine scalable processes that ensure accuracy, timeliness, and regulatory compliance.
Implement metrics and KPIs across the revenue cycle; identify gaps and drive continuous improvement.
Partner closely with Care Team Operations, Product, Engineering, and Finance to eliminate friction points and optimize throughput.
Ensure data integrity and documentation meet CMS, state, and payer requirements.
Partner Relationship Management
Serve as Brook’s primary liaison to partners’ billing offices and revenue cycle teams—building trust, transparency, and strong communication channels.
Lead regular working sessions and business reviews with external billing teams to resolve issues, align on workflows, and drive mutual success.
Build scalable processes for Brook’s services where Brook is acting as an extension of the Partner’s revenue cycle team.
Proactively identify revenue leakage, operational risks, and process misalignments—co-developing solutions with partners.
Deliver a consistently excellent partner experience that reflects Brook’s “patient-first, provider-first” values.
Ensure completion of service related deliverables in line with SLAs
Team Leadership & Development
Manage and mentor revenue cycle specialists, ensuring clarity of expectations, accountability, and professional development.
Foster a culture of accuracy, curiosity, operational ownership, and continuous improvement.
Build strong connective tissue across Brook’s internal teams to ensure billing operations integrate seamlessly with clinical, technical, and revenue leadership.
Revenue Integrity & Compliance
Maintain and strengthen compliance with all billing, coding, and documentation standards.
Ensure high-quality audit readiness; lead resolution plans for any identified errors or risks.
Monitor regulatory changes and payer policy updates; adjust workflows and training accordingly.
Cross-Functional Collaboration
Translate partner and internal needs into operational requirements and system enhancements.
Work with the Product and Engineering teams to improve billing tools, automation, and data visibility.
Support Revenue leadership with forecasting, cash flow insights, and root-cause analyses.
Provide analysis on how changes to payer policies will impact Brook and our Partners.

Benefits

In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families.
Healthcare Coverage
Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren).
Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits.
Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination.
Mental Health & Wellbeing
Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most.
Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends.
Financial Wellness & Security
Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work.
Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum.
401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings.
Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds.
Recognition & Community
Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus.