Revenue Cycle QI Trainer

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefits package that includes health care, paid time off, and a 403(B). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals. What you will be doing in this role: The Revenue Cycle Quality Improvement (QI) Trainer develops and provides educational material/programming, facilitates the collection and analysis of training specific feedback, and mentors team members to ensure ongoing growth and development goals (personal and company) are achieved. The work effort is driven by ongoing revenue cycle operational needs and initiatives. In the development of a comprehensive curriculum, the Revenue Cycle QI Trainer addresses Cedars-Sinai Revenue Cycle system updates/upgrades, changes in workflow, leadership recommendations for improvement, workflow changes to address compliance needs, performance/quality improvement initiatives and ongoing training and development support necessary as defined on an ad hoc basis outlined by the Revenue Cycle Support Services Director. Revenue Cycle QI Trainer ensures workflow is understood through training and job aide availability, staff performance expectations can be adhered to post training, and works with to support workflow expectations to support optimal job performance. Facilitates and delivers technical training; assessment, preparation, delivery and evaluation to meet the operational & technical training needs of the revenue cycle. Actively participates as a subject matter expert (SME) in projects, and maintains meaningful relationships with business partners, Enterprise Information Services (EIS), leadership, system users and vendors. Uses understanding of the Electronic Health Record (EHR – CS-Link/Epic) in detail in order to competently develop training curriculum and facilitate training delivery Analyzes integrated workflow, application dependencies, and user competencies through collaboration with end users, SME, and application analysts to determine learning objectives. Designs and maintains role-based training materials and scenarios, crossing CS-Link/Epic modules and other applications, to incorporate best practices based upon adult learning principles. Translates complex and integrated technical functionality and workflow into easily understood steps. Validates information prior to incorporating into curricula. Devises modes of assessment to measure the effectiveness of the course and actively incorporates feedback to improve the training offered, based on feedback received. Facilitates technical training while monitoring and adjusting the approach as necessary to ensure maximum transfer and retention of knowledge among a variety of audiences. Contributes to the planning, design, development, build, and maintenance of the patient scenarios in the training environment, especially related to integrated areas. Incorporates best practices and the latest tools from CS-Link/ Epic. Assists with training environment testing. Applies project management principles to support the creation of project tasks, including recommendations of tasks, work estimates, and assignments. Serves as an EIS liaison for basic and complex functionality questions for implementations and upgrades with a range of customers including business operations, system users and vendors. Designs, maintains and updates documentation of processes and procedures for Epic training curricula, authoring tools and application best practices. Takes ownership of personal growth and acts upon this opportunity to stay informed of emerging technologies.

Requirements

High school diploma or GED required.
A minimum of 3 years in a supervisory, training or teaching role required.
A minimum of 3 years of experience in a revenue cycle application specific to department: Patient Services, Patient Revenue Management- Hospital Billing and Patient Revenue Management- Professional Billing preferred.

Nice To Haves

Bachelor’s degree in business, healthcare, health science, public health or education/training or another related field preferred.
Certified Healthcare Access Associate (CHAA) preferred.
EPIC certification in Admission, Discharge, Transfer (ADT), Hospital Billing (HB) Resolute and/ or Physician Billing (PB) Resolute, preferred.

Responsibilities

Develops and provides educational material/programming
Facilitates the collection and analysis of training specific feedback
Mentors team members to ensure ongoing growth and development goals (personal and company) are achieved
Addresses Cedars-Sinai Revenue Cycle system updates/upgrades, changes in workflow, leadership recommendations for improvement, workflow changes to address compliance needs, performance/quality improvement initiatives and ongoing training and development support necessary as defined on an ad hoc basis outlined by the Revenue Cycle Support Services Director
Ensures workflow is understood through training and job aide availability
Ensures staff performance expectations can be adhered to post training
Works with to support workflow expectations to support optimal job performance
Facilitates and delivers technical training; assessment, preparation, delivery and evaluation to meet the operational & technical training needs of the revenue cycle
Actively participates as a subject matter expert (SME) in projects
Maintains meaningful relationships with business partners, Enterprise Information Services (EIS), leadership, system users and vendors
Uses understanding of the Electronic Health Record (EHR – CS-Link/Epic) in detail in order to competently develop training curriculum and facilitate training delivery
Analyzes integrated workflow, application dependencies, and user competencies through collaboration with end users, SME, and application analysts to determine learning objectives
Designs and maintains role-based training materials and scenarios, crossing CS-Link/Epic modules and other applications, to incorporate best practices based upon adult learning principles
Translates complex and integrated technical functionality and workflow into easily understood steps
Validates information prior to incorporating into curricula
Devises modes of assessment to measure the effectiveness of the course and actively incorporates feedback to improve the training offered, based on feedback received
Facilitates technical training while monitoring and adjusting the approach as necessary to ensure maximum transfer and retention of knowledge among a variety of audiences
Contributes to the planning, design, development, build, and maintenance of the patient scenarios in the training environment, especially related to integrated areas
Incorporates best practices and the latest tools from CS-Link/ Epic
Assists with training environment testing
Applies project management principles to support the creation of project tasks, including recommendations of tasks, work estimates, and assignments
Serves as an EIS liaison for basic and complex functionality questions for implementations and upgrades with a range of customers including business operations, system users and vendors
Designs, maintains and updates documentation of processes and procedures for Epic training curricula, authoring tools and application best practices
Takes ownership of personal growth and acts upon this opportunity to stay informed of emerging technologies