Revenue Cycle Operations Manager - Epic

Huron • Boston, MA

1d • $90,000 - $125,000

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Manages teams within revenue cycle operations of Huron Managed Service’s Domestic Business Office. Responsible for motivating staff to achieve the highest levels to meet organizational goals for customer service, operational and financial performance. Reports directly to the Revenue Cycle Director. The Manager is responsible for managing performance, which encompasses operational performance, financial performance, and cost efficiency. The manager is a critical member of HMS’ domestic leadership team, who is expected to design and execute on strategic priorities, in addition to managing day-to-day revenue cycle operations. The ideal candidate is dynamic and has the ability to quickly implement special projects and initiatives. ESSENTIAL BUSINESS FUNCTIONS: Knows, understands, incorporates, and demonstrates the Huron mission, vision, and values in behaviors, practices, and decisions Provides guidance and direction to teams in order to achieve optimal area performance and staff productivity goals as part of the revenue cycle process of HMS Business Office Ensures staffs carry out duties and responsibilities in an effective manner, which in turn promotes maximized reimbursement based upon services delivered Identifies and implements solutions to problems and issues affecting teams Focuses efforts of staffs on proactive practices, which includes coordinating with other departments as necessary to resolve issues and reviewing and responding to all mail correspondence in a timely and efficient manner Identifies and participates in continuous quality improvement initiatives in order to streamline processes Participates in the redesign of processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes Reviews and tracks trends and makes recommendations for problem and issue resolutions based upon staff findings; reports findings to leadership Prepares service level metrics and explanatory summaries for leadership Evaluates potential new staff and makes recommendations for hiring Assists with identifying training needs and coordinating with department trainer to develop and conduct training programs, including on-the-job training. Assists with establishing performance standards. Monitors and tracks staff activities against established performance standards and provides immediate feedback to achieve performance improvement Develops and conducts meaningful performance appraisals. Identifies staff performance issues, i.e., absenteeism, tardiness, etc. and conducts appropriate counseling/disciplinary sessions. Develops and documents improvement plan identifying necessary training and development for staff in order to achieve superior performance through formal education, competency reviews, classroom training, on the job training and coaching. Adheres to all department and organization policies, procedures, and best practices Maintains working knowledge of applicable Federal, State, and local laws and regulations Completes other duties as needed and assigned

Requirements

• Current permanent U.S. work authorization required
• Bachelor's degree required
• Must possess a comprehensive knowledge of revenue cycle functions and systems, as normally obtained through an Bachelor's degree in Business or Healthcare Administration or a related field, and minimum of five (5) years of experience within the area of revenue management, specifically experience with Account Billing, Follow-up, Charge Integrity, Insurance Verification or other functions related to revenue cycle activities or an equivalent combination of education and experience.
• Exhibits supervisory skills that emphasize team building and strong leadership with the ability to provide clear oversight and coordination of department services, while also functioning as an individual contributor.
• Strong written and verbal communication skills.
• Ability to communicate effectively and work with all levels of staffs to expedite revenue cycle processes while supporting customer service.
• Effective critical thinking and problem-solving skills.
• Ability to analyze data and prepare related reports and summaries.
• Strong organizational skills supervising direct reporting relationships.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Must act in accordance with Huron mission, vision, and values

Nice To Haves

• Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred.
• Supervisory or team leader experience preferred.

Responsibilities

• Provides guidance and direction to teams in order to achieve optimal area performance and staff productivity goals as part of the revenue cycle process of HMS Business Office
• Ensures staffs carry out duties and responsibilities in an effective manner, which in turn promotes maximized reimbursement based upon services delivered
• Identifies and implements solutions to problems and issues affecting teams
• Focuses efforts of staffs on proactive practices, which includes coordinating with other departments as necessary to resolve issues and reviewing and responding to all mail correspondence in a timely and efficient manner
• Identifies and participates in continuous quality improvement initiatives in order to streamline processes
• Participates in the redesign of processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
• Reviews and tracks trends and makes recommendations for problem and issue resolutions based upon staff findings; reports findings to leadership
• Prepares service level metrics and explanatory summaries for leadership
• Evaluates potential new staff and makes recommendations for hiring
• Assists with identifying training needs and coordinating with department trainer to develop and conduct training programs, including on-the-job training.
• Assists with establishing performance standards.
• Monitors and tracks staff activities against established performance standards and provides immediate feedback to achieve performance improvement
• Develops and conducts meaningful performance appraisals.
• Identifies staff performance issues, i.e., absenteeism, tardiness, etc. and conducts appropriate counseling/disciplinary sessions.
• Develops and documents improvement plan identifying necessary training and development for staff in order to achieve superior performance through formal education, competency reviews, classroom training, on the job training and coaching.
• Adheres to all department and organization policies, procedures, and best practices
• Maintains working knowledge of applicable Federal, State, and local laws and regulations
• Completes other duties as needed and assigned

Benefits

• Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance.
• Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees