Revenue Cycle Management (RCM) Lead

LunaJoy

1d • Remote

About The Position

Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

We are seeking an experienced Revenue Cycle Management (RCM) Lead to oversee and optimize the end-to-end revenue cycle process. This role is responsible for driving collections, reducing denials, improving cash flow, and ensuring compliance while leading a high-performing billing and RCM team.

As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Requirements

• 5+ years of experience in medical billing and revenue cycle management
• 2+ years in a leadership or supervisory role
• Strong knowledge of payer rules, CPT, ICD-10, and reimbursement models
• Proven ability to improve collections and reduce AR
• Experience managing offshore or distributed teams (preferred)
• Excellent analytical, problem-solving, and communication skills.

Nice To Haves

• Experience with EHR / PM systems (AdvancedMD, Athena, Kareo, etc.)
• Familiarity with Excel / Google Sheets.
• Knowledge of BI or reporting tools (Power BI, Looker, etc. – a plus).

Responsibilities

• Lead and manage the full revenue cycle: eligibility, coding, charge entry, billing, AR, and collections
• Monitor and improve KPIs such as days in AR, denial rates, clean claim rate, and net collections
• Oversee claims submission, follow-ups, appeals, and payment posting
• Develop and enforce RCM policies, workflows, and best practices
• Collaborate with clinical, operations, finance, and IT teams to resolve revenue blockers
• Identify root causes of denials and implement corrective actions
• Ensure compliance with payer, regulatory, and HIPAA requirements
• Train, coach, and performance-manage RCM staff
• Support audits and payer communications.

Benefits

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.
• Access to educational resources and a supportive community of like-minded professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed