Revenue Cycle Management Patient Services Coordinator

Array Behavioral Care • Chicago, IL

1d • $18 - $22 • Remote

About The Position

The Revenue Cycle Partner Management Consumer Services and Billing Coordinator is the main point of contact for interacting with internal and external consumers via telephone, email and within the EMR system. Will also support RCM staff and management with assigned focus directed accounts receivable related projects. This role will contribute to the day-to-day operations on issues related to the revenue cycle function and be an integral part of the revenue cycle management process.

Requirements

• Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare
• Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders
• Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems
• Work calmly and respond courteously under pressure
• Collaborate and accept direction
• Exhibits strong verbal and written communication and demonstrates excellent customer service skills
• Ability to be adaptable, working with challenging and demanding tasks and customers
• Ability to quickly evaluate and prioritize tasks in a fast-paced environment
• Demonstrate detail-orientation and superior time management skills
• Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills
• Knowledge in EMR Applications (Athena, Mahler)
• Required to have a private office space in home or elsewhere for confidentiality

Nice To Haves

• Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems

Responsibilities

• Assist in maintaining best practice in the Revenue Cycle Management
• Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow
• Work in KeyCare Demographic and insurance queues
• Refile claims to the payers
• Work with internal revenue cycle and administrative teams to identify and manage 3rd party payor denials, overpayment, and underpayment issues
• Organize and upload correspondence received to the office
• Review collector and refund batches for processing
• Communication with patients via phone and email
• Other duties as needed

Benefits

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions
• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees