Revenue Cycle Documentation & Correspondence Specialist

Behavioral Innovations • Addison, TX

11d • Onsite

About The Position

We're looking for a Revenue Cycle Documentation & Correspondence Specialist who understands the importance of accurate medical records, timely payor responses, and strong revenue cycle process. If you have experience handling medical record requests, payor audits, utilization reviews or appeals, this role offers the chance to use your expertise in a mission-driven organization that values precision, collaboration, and accountability. In this role, you'll serve as a critical connection point between payors, clinical teams, and revenue cycle operations, ensuring the documentation needed to support claims is accurate, complete, and delivered on time.

Requirements

• High school diploma or equivalent required.
• Minimum of 2–4 years of experience in medical records, revenue cycle, billing, coding, or payor correspondence.
• Experience handling insurance medical record requests, audits, utilization reviews, or appeals strongly preferred.
• Strong understanding of documentation requirements for insurance claims.
• Ability to track multiple requests, meet deadlines, and maintain organized documentation.
• Clear and professional communication with team members, leadership, and external stakeholders.
• Proactively identify and resolve issues, taking initiative to improve processes and outcomes.
• Demonstrate consistently high-quality work with strong attention to detail.
• Show a willingness to learn new skills and take on additional responsibilities.
• Consistently embody and promote BI’s core values in all professional interactions.

Nice To Haves

• Associate’s degree in health information management, Healthcare Administration, or a related field preferred.
• Experience handling insurance medical record requests, audits, utilization reviews, or appeals strongly preferred.

Responsibilities

• Receive, review, and process medical record requests from commercial, government, and managed care payors.
• Retrieve, compile, and submit complete medical records in accordance with payor-specific requirements and deadlines.
• Ensure documentation accuracy, completeness, and compliance with HIPAA, CMS, and payer guidelines.
• Adhere to internal policies, regulatory requirements, and revenue cycle management best practices.
• Track, log, and monitor all payor requests to ensure timely response and follow-up.
• Coordinate with clinical staff, Health Information Management (HIM), coding, billing, and utilization management teams to obtain required documentation.
• Identify documentation gaps or trends that may contribute to denials and escalate issues as appropriate.
• Support denial prevention and appeals processes by providing medical records and related correspondence.
• Maintain detailed and organized records of all payor communications and submissions within billing and document management systems.
• Communicate professionally with payors to clarify requests, confirm receipt, and request extensions when necessary.
• Always protect the confidentiality and security of patient health information.

Benefits

• Medical, vision, dental, and supplemental insurance options.
• Wellbeing Program: Equipping you with tools to achieve your wellness goals.
• Employee Assistance Program (EAP): Comprehensive support for your mental, emotional, and physical health.
• Family-Centric Culture – We foster a caring and collaborative work environment.
• Award-Winning Culture – Honored with the Clinical Excellence Award in 2021 for our commitment to ethical standards and compassionate care.
• Recognized Industry Leader – Named Company of the Year in 2022, reflecting our continued growth and impact in the ABA field.
• National Recognition – Proudly ranked on the Inc. 5000 list as one of America’s Fastest Growing Private Companies.
• Mission-Driven Work – Dedicated to transforming the lives of children with autism through high-quality, center-based ABA therapy.
• Values-Driven Organization – Guided daily by our Core Values, with integrity at the heart of everything we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED