Revenue Cycle Communication Specialist

Guidehouse • San Antonio, TX

6d

About The Position

The Revenue Cycle Communication Specialist plays a critical role within the Revenue Cycle Modernization & Innovation (RCMI) Program Management Office, supporting enterprise wide transformation of revenue cycle capabilities across the Military Health System. This position is responsible for developing, managing, and delivering high-quality communication products that clearly convey the status, progress, and impacts of RCMI projects to internal and external stakeholders, including senior leaders, Military Treatment Facilities (MTFs), functional working groups, and operational teams. The ideal candidate is an expert communicator who excels at translating complex technical and operational initiatives—such as Oracle Health (MHS GENESIS) revenue cycle configuration, workflow modernization, and system changes—into clear, engaging, and visually compelling communication materials. This role is central to ensuring transparency, alignment, and visibility across the modernization portfolio.

Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelors Degree
• THREE (3) or more years of experience in project management and/or consulting

Nice To Haves

• Bachelor’s degree in communications, public affairs, marketing, public administration, business, or related field.
• PMP or CAPM Certification.
• Exceptional written and verbal communication skills with the ability to simplify complex technical concepts.
• Proven experience developing high visibility presentations, especially for senior executives.
• Experience creating multi‑format communication products (visual, digital, written).
• Experience working in or supporting a PMO environment.
• Ability to meet deadlines, manage multiple projects, and coordinate across diverse teams.
• Strong organizational skills and attention to detail.
• Familiarity with healthcare revenue cycle processes (registration, coding, billing, claims, reimbursement).
• Experience communicating about technical or system related topics such as EHR configuration, MHS GENESIS/Oracle Health, or IT modernization programs is highly desirable.
• Proficiency in Microsoft Office Suite (PowerPoint expert), SharePoint, communication platforms, and graphic design tools.
• Strong stakeholder engagement and relationship building skills.
• Ability to work collaboratively with clinical, technical, operational, and leadership teams.
• Professional presence with a highly polished communication style.
• Demonstrated experience with the DoD; Military Health System experience a plus.
• Experience with leading small teams, coaching and collaborating with colleagues, providing feedback and guidance on work performance.
• Knowledge of the healthcare sector, including such domains as public health, provider, and life sciences.
• Prior experience supporting a federal agency, DoD organization, or large‑scale transformation program strongly preferred.

Responsibilities

• Communication Strategy & Content Development Develop and execute communication strategies supporting RCMI objectives and stakeholder engagement.
• Translate complex revenue cycle concepts into clear, audience‑appropriate messages.
• Create and maintain a phased Revenue Cycle Communications Plan (audiences, channels, timeline, governance, KPIs).
• Multichannel Communication Products Produce and maintain communication products across platforms, including executive briefings, newsletters, web/SharePoint content, infographics, fact sheets, and change communications.
• Ensure all materials align with branding, messaging, and strategic priorities.
• Leadership Presentation Development Develop high‑impact presentations and briefing materials for senior leaders, governance bodies, and the RCMI PMO.
• Partner with SMEs to ensure accuracy, clarity, and alignment with program goals.
• Support leadership engagements, conferences, and events, including targeted email and collaboration channels.
• Stakeholder Engagement & Coordination Collaborate with revenue cycle SMEs, PMO staff, Oracle Health teams, and functional partners to gather and validate content.
• Coordinate messaging across workstreams to ensure consistency and timely communication.
• Support communications for major milestones, releases, and program events.
• Communication Governance & Reporting Maintain communication calendars, schedules, and distribution lists.
• Establish templates, standards, and style guidance in compliance with DoW branding and Section 508.
• Track and report engagement metrics to improve communication effectiveness.
• Change Management Support Develop communications supporting change readiness, system updates, and workflow changes within MHS GENESIS.
• Coordinate with training and operations teams to reinforce change impacts and user expectations.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level