Revenue Cycle Associate - Self Pay Collections

Quorum Health Corporate•Springfield, IL

4d•Remote

About The Position

The Revenue Cycle Associate-Self Pay serves as the primary point of contact for patients, insurance companies, and internal departments regarding billing inquiries, account resolution, and payment processing. This role ensures timely and accurate handling of revenue cycle activities to support the organization’s financial health and deliver an excellent customer experience.

Requirements

Strong knowledge of insurance processing of Hospital Claims.
Strong communication, organizational, and professional skills.
Ability to communicate and articulate effectively.
Ability to deescalate difficult calls.
Critical thinking and problem-solving skills.
High school graduate or equivalent.
Minimum of one year working with insurances in the Medical Field with a preference of 3-5 years experience.

Responsibilities

Respond to inbound calls, emails, and messages regarding patient accounts, billing statements, and insurance claims.
As well as placing outbound calls to patients for collections.
Review and update patient account information, including insurance coverage and demographic details.
Coordinate with billing, coding, and collections teams to ensure accurate and timely claim submission.
Educate patients on billing processes, payment options, and financial assistance programs.
Document all interactions in the patient account system in compliance with HIPAA and company policies.
Research and Process Patient Refunds.
Possesses the ability to work within a remote call center environment free from distractions and background noise.
Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.