Revenue Cycle Assistant
About The Position
Everything we do is underscored by a why — and that why is one another. Location: Altru Health System PO Box 6002 Grand Forks, ND 58201 Pay Range: $17.92 - $26.88 Summary: The Revenue Cycle Assistant is responsible for answering incoming calls for patient financial services. This position demonstrates exceptional customer service skills, such as responsiveness, empathy, and willingness to assess and respond to individual patient needs. The Revenue Cycle Assistant maintains confidentiality of all patient information in accordance with Organization Policies, HIPAA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Work Schedule: Monday - Thursday from 8:00 AM to 5:00 PM, no weekends at this time
Requirements
- Required: A minimum of 2 years Related Experience
- This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Nice To Haves
- Preferred: Associates - Business- OR -Associates - Related Field
Responsibilities
- Manages all front desk onsite patient interactions by researching, resolving and documenting all issues and concerns that are received.
- Performs account analysis and educates guarantors regarding payment issues on outstanding patient balances.
- Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally.
- Reviews, verifies and evaluates demographic and third-party payer information as they are related to patient accounts.
- Receives and responds to patient, professional and clinical inquiries in person and provides accurate processing and billing support.
- Explains insurance benefits, payments, claim submission, billing and general Business Office procedures.
- Resolves problems, concerns, insurance, coding and billing questions as the primary contact for customers, clinical and support staff.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Benefits
- Altru offers a comprehensive benefits package to its full- and part-time employees.
- Excellent benefits include a health plan and 401(k) retirement plan.
- Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
