Revenue Cycle Coordinator

Genesis Healthcare System•Moline, IL

About The Position

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Varied Shift (United States of America) Scheduled Weekly Hours: 40 Department: Patient Access Center Overview of Position: To provide Genesis HealthCare System, its physicians and care providers with accurate, high quality and cost effective information systems, services, and technologies that maximize patient care and improve patient outcomes, support the improvement of the overall health of the community and support the mission, vision, values and strategic business plans of Genesis HealthCare System, it’s partner companies and subsidiaries. To focus on daily operations and staff training/education for all services related to Access and Revenue Cycle functions.

Requirements

High school graduate or equivalent.
Minimum of 2 years experience in a customer service/office or call center environment, previous lead experience helpful.
Excellent interpersonal, decision-making and problem-solving skills.
Ability to work independently and under pressure in a complex and changing work environment.
Demonstrates a pleasant, positive and caring attitude.
Excellent computer and keyboarding skills
Ability to retain information and has excellent follow through.
Ability to provide outstanding customer service in working with internal and external customers and maintain a high degree of confidentiality.
Must possess problem-solving skills, strong organization and project management skills, and be able to prioritize and focus on multiple tasks concurrently.

Responsibilities

Providers leadership for daily staffing needs and collaborates with other areas as appropriate to address service needs
Coordinates education and training for team, new and continuing education
Assists with customer service issues.
Assists with staff development, coaching and counseling.
Demonstrates understanding of medical diagnosis with correct spelling.
Demonstrates complete understanding and ability to apply policies and procedures.
Educate and monitor team performing trending analytics to determine system or process challenges.
Trends and make decisions to implement process changes within their operations.
Complete weekly huddles for communications and training
Trains new hires and existing staff on current systems and policies.
Completes and posts employee schedules.
Maintains the highest level of professionalism and confidentiality at all times.
Maintains knowledge of necessary applications and systems.
Issues memos explaining new policies and procedures, post as necessary to keep staff informed.
Communicates and partners with other areas and/or departments.
Demonstrates a willingness to stay late, work weekends or other shifts to accommodate department needs.
Works on committees as needed.