Revenue Assurance Investigator (Hybrid Schedule)

Eversource Energy•Pittsfield, MA

6d•Hybrid

About The Position

Responsible for conducting Revenue Protection investigations. Includes development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company and public records, etc.). Works closely with other departments, including Legal, Meter Service, Corporate Communications and Regulatory. Supports the development of new internal and external strategies and participates in the implementation change management process. Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations.

Requirements

Understanding of civil, criminal, and business bodies of law.
Knowledge of electric and/or gas meter systems, electric service requirements, National Electric and Safety Codes, Customer accounting systems and Corporate Safety Manual.
Thorough understanding of confidentiality practices and union practices and procedures.
Must have strong analytical and problem solving skills as well as the ability to interpret complex information.
Must have excellent written and oral communication skills.
Must be capable of compiling case investigations accurately, thoroughly and in a timely manner.
Must be able to act as a liaison and to work effectively with various organization levels within and outside of the Company
Must have a strong detail orientation as well as the ability to be thorough and precise
Demonstrated skill with MS Office applications such as Word and Excel
A bachelors degree in engineering, business, related field or the equivalent experience.
Three (3) plus years of related experience are required for the Revenue Investigator level.
Valid Motor Vehicle License required.

Nice To Haves

Candidate should possess knowledge of electric and/or gas metering systems.
Past exposure to security and intelligence training with emphasis on investigative, observation, and surveillance skills preferred.

Responsibilities

Analyzes advanced metering data to identify revenue loss.
Builds networks with Law Enforcement Agencies, other utilities and other theft of service organizations to share information, new techniques, software programs, etc., involving diversion and theft.
Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases.
Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering.
Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations.
Works with supervision to resolve complex issues related to Revenue Protection cases.
Assists in developing, establishing and maintaining uniform policies, procedures, practices, and standards to identify and/or prevent energy theft or other type of revenue loss.
Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities and organizations critical to successful resolution of cases.
Prepares legal documents including affidavits and complaints on behalf of Eversource.
Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings.
Participates in the development of new Revenue Protection initiatives and the change management process for implementation.