Revenue and Recovery Associate

Virginia Tech • Blacksburg, VA

1d

About The Position

Supports revenue and recovery operations for the Division of Information Technology. This role is responsible for executing billing processes, ensuring timely revenue collection, supporting licensing compliance, and maintaining accurate financial and operational documentation. This role will also assist with customer inquiries, audit requests, and process improvement initiatives related to revenue and recovery functions.

Requirements

• Proficiency in Microsoft Excel and Word with the ability to manage and analyze financial data.
• Strong attention to detail in processing financial transactions and maintaining documentation.
• Working knowledge of administrative and financial processes, systems, and office procedures.
• Effective communication skills with the ability to engage professionally with departments, students, and stakeholders.

Nice To Haves

• Experience with recovery or revenue operations in higher education or public sector environments.
• Familiarity with e-procurement and financial systems (e.g., Jaggaer or similar platforms).
• Experience managing enterprise software licensing, distribution, and compliance.
• Proven ability to make independent decisions, interpret policies, and improve operational processes.
• Strong analytical skills with the ability to identify trends and improve revenue recovery outcomes.

Responsibilities

• Generate, review, and distribute cost recovery invoices; proactively follow up with departments to ensure timely payment and revenue collections.
• Process departmental orders and service requests, ensuring accurate billing in alignment with established revenue procedures.
• Partner with the Controller’s Office to ensure efficient processing, reconciliation, and posting of financial transactions.
• Maintain and continuously improve documentation for revenue and recovery procedures.
• Review and process work orders within the billing system to ensure accuracy, compliance, and completeness.
• Reconcile daily cash receipts from the Bursar’s Office and resolve discrepancies.
• Maintain accurate records to support reporting, forecasting, and audit readiness.
• Provide support for students in software licensing processes, along with interfacing with the Bursar office for student charges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees