Revenue Agent 1 - Augusta Regional Office

State of Georgia • Augusta, GA

43d • Hybrid

About The Position

At the Georgia Department of Revenue, we are working to continuously provide the best customer service in the state. To get there we need exceptionally talented people like you. If you would like to help us build on our vision of maintaining a highly motivated and well-trained workforce who proudly serves the Georgia residents and business owners, this is your chance to shine! As a Revenue Agent 1, you will diligently work to determine tax liability or collect taxes from individuals or business firms, according to prescribed laws and regulations.

Requirements

• High school diploma/GED and One year of job-related experience
• OR
• One year of experience at the lower-level Revenue Agent Trainee (FIT059) or equivalent position.
• Related experience will be considered bookkeeping, finance, accounting, and collections
• Teamwork and Cooperation: Demonstrated ability to promote and work in a team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
• Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties
• Accountability: Demonstrated ability to accept responsibility for one's actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
• Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs Good verbal and written communication skills
• Results Orientation: Demonstrated ability to meet deadlines to achieve performance goals, while focused on efficient & effective problem resolution
• The ability to interpret tax laws, policies, rules, and regulations pertaining to tax collection

Nice To Haves

• Collections Experience
• Team Communication Tools (MS Teams, Skype, Zoom)
• Microsoft Office
• Priority consideration for an interview will be given applicants with a strong background in collections, related educational classes or degree in Accounting, Math, Business, or Tax law, and experience in collections in person and by phone.
• DoR temporary associates must have completed at least 6 consecutive months on the current assignment for consideration.

Responsibilities

• Research tax liabilities, collect unpaid taxes and initiate enforced collection activities
• Correspond with taxpayers, their representative, banking institutions and court offices by mail, phone or in person
• Financial customer service

Benefits

• An environment of encouragement and growth.
• Hybrid work schedule, after training
• A chance to make a difference by being a part of a driven and dynamic organization
• Competitive compensation, paid leave, comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees