Revenue Account Lead Representative - Evernorth - Remote

The Cigna Group

16h • $22 - $34 • Remote

About The Position

The Revenue Account Lead Representative is responsible for managing all billing aspects for a medium complexity or larger volume book of business of 250- including non-standard Broker, Third Party Administrator, Client Driven Remittance, and Self-billing accounts. This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquires, and partner with internal and external partners to create a positive client experience.
Key responsibilities of this role include: 1) Owning the end-to-end billing relationship at the Exchange or TPA level for multiple clients; 2) Identify opportunities for process improvements to enhance client satisfaction, the Global Service Partner Relationship, and reduce financial risk; 3) Act as a subject matter expert on 2+ Revenue Management processes; and 4) Successful implementation of new and renewing clients.

Requirements

• High School Diploma or GED required.
• 3+ years’ relevant experience in billing, collections, A/R preferred.
• Strong customer-centric focus and ability to work directly with point of contact in a client-facing role.
• Analytical skills and ability to effectively problem-solve issues to resolution.
• Strong customer-centric focus and ability to work directly with point of contact in a client-facing role.
• Ability to establish strong matrix partner relationships and follow through on expectations.
• Demonstrated time management capabilities and ability to manage competing demands.
• Strong communication (oral and written) and organizational skills to effectively interact with all levels and functions within the organization.
• Proficient using MS Office; specifically, Excel (i.e., pivot tables, v-lookups, various formulas).
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice
• Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk
• Identify and solve for areas of opportunity/trends at the client, broker, or TPA level
• Conduct and lead client, TPA walkthrough calls to explain standard process and discuss any non-standards
• Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.)
• Allocate premiums in the CARBS webtool system for onshore and medium complexity accounts.
• Identify process improvement opportunities for billing utilizing strong knowledge of the financial process and internal partner relationships (Commissions, Underwriting, Sales, Implementation)
• Partner with offshore Global Service Partner to improve the client experience and reduce financial risk.
• Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process
• Recommend reserve amounts/accruals to finance on a monthly basis
• Develop and create custom reporting for clients per PBAB approval
• Updates reporting timely and accurately
• Drives changes in client behavior to achieve Cigna's financial results

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For this position, we anticipate offering an hourly rate of 22 - 34 USD / hourly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED