Enrollment/Billing Associate Representative- Evernorth- Remote

The Cigna Group

3d • $18 - $24 • Remote

About The Position

Are you energized by helping patients understand their healthcare journey and feel confident about next steps? As an Enrollment/Billing Associate Representative, you play a vital role in creating a clear, compassionate, and seamless experience for patients receiving specialty pharmacy and infusion services.
Schedule: Monday–Friday, 9:30 AM–6:00 PM EST
As part of Evernorth Health Services, this role supports CarePathRx, a leader in specialty pharmacy and infusion services working alongside hospitals and health systems. Our team is ambitious, patient-focused, and deeply committed to delivering care with empathy and expertise.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Requirements

• High school diploma or GED
• Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
• Strong verbal and written communication skills with the ability to explain information clearly and compassionately
• Proficiency with computers and Microsoft Office applications
• Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment

Nice To Haves

• Experience with insurance verification, billing, or enrollment processes
• Familiarity with medical terminology
• Previous experience supporting specialty pharmacy, infusion services, or healthcare operations

Responsibilities

• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
• Proactively contact patients to review coverage details and securely obtain payment information when applicable
• Create accurate and timely patient financial responsibility letters based on documented insurance benefits
• Review patient accounts to identify enrollment needs and initiate appropriate outreach
• Enter and update patient demographic and referral information to support timely care delivery
• Communicate patient updates effectively to internal partners to ensure alignment and continuity
• Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED