Rev Ex Coordinator - PFS (Remote)

Trinity Health•Livonia, MI

3d•$41 - $62•Remote

About The Position

Purpose Work Remote Position Pay Range: $41.4306-$62.1459) Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals. Note: “patients” refers to patients, clients, residents, participants, customers, members Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation. Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts. Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) Monitors of Revenue Cycle metrics for assigned scope of responsibility. Escalates to management, metrics that are not in alignment with KPI goals or initiatives. Performs root cause analysis and provides feedback to leadership opportunities for metric improvement. Applies revenue cycle operational knowledge and system skills to identify opportunities to improve efficiencies using system knowledge and organizational established workflows. May lead improvement opportunities as assigned by leadership. Analyzes and identifies trends impacting account resolution and aging AR within a specific payer’s inventory. Quantifies and escalates trends to leadership. Fosters, develops and maintains relationships within and outside of the organization. Communicates with various levels of colleagues and management in a professional, effective manner both orally and written. Supports Additional Projects and responsibilities related to Patient Financial Services – this includes Billing, Accounts Receivables Management, Cash Posting, and Customer Service.

Requirements

Bachelor’s Degree in healthcare related field or equivalent combination of education and experience.
3 years of progressively more responsible Revenue Cycle experience

Nice To Haves

HFMA Certification (CRCR, CSBI, CHFP)

Responsibilities

Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
Plans & organizes workflows & prioritizes customers’ needs.
May lead a small team; serves as a mentor.
Creates & maintain procedural standards & records as appropriate for role.
Develops & maintains educational programs for the team members, including new employee orientation.
Utilizes multiple system applications for data collection & management.
Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Helps to identify opportunities, develop solutions & lead the team through resolution.
Employs effective & respectful written, verbal & nonverbal communications
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives
Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.
Performs work in a caring, collaborative & safe manner that complies with regulatory standards.
Maintains a safe, functional & organized workspace environment.
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
Accountable for continuous role-based self-development & leadership growth.
Supports the professional growth of team members.
Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Monitors of Revenue Cycle metrics for assigned scope of responsibility.
Escalates to management, metrics that are not in alignment with KPI goals or initiatives.
Performs root cause analysis and provides feedback to leadership opportunities for metric improvement.
Applies revenue cycle operational knowledge and system skills to identify opportunities to improve efficiencies using system knowledge and organizational established workflows.
May lead improvement opportunities as assigned by leadership.
Analyzes and identifies trends impacting account resolution and aging AR within a specific payer’s inventory.
Quantifies and escalates trends to leadership.
Fosters, develops and maintains relationships within and outside of the organization.
Communicates with various levels of colleagues and management in a professional, effective manner both orally and written.
Supports Additional Projects and responsibilities related to Patient Financial Services – this includes Billing, Accounts Receivables Management, Cash Posting, and Customer Service.