Rev Cycle Coordinator IV

University of Rochester • New York, NY

5d • $22 - $29 • Remote

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. The Revenue Cycle Coordinator IV plays a key role in supporting departmental leadership by overseeing daily work and/or production operations and ensuring workflow efficiency. This position serves as a resource and mentor to team members, providing training to new staff and offering expert guidance in complex or escalated situations. The Revenue Cycle Coordinator IV is expected to demonstrate comprehensive knowledge of revenue cycle processes both within their immediate team and across related functions. This position requires exceptional organizational and interpersonal skills, attention to detail, and strong analytical abilities.

Requirements

• Associate’s degree in Business Administration required
• 3 years of medical patient accounting or consumer accounting experience; or an equivalent combination of education and experience required

Nice To Haves

• Medical terminology experience preferred
• Intermediate Excel knowledge preferred
• 1 year of demonstrated lead experience or subject matter expert experience preferred

Responsibilities

• Supports priorities assigned by the supervisor and/or manager. Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations. Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations. Troubleshoots problem identification, quantification, and resolution. Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows.
• Works closely with associates to address errors offering solutions and retraining as needed. Provides timely, constructive feedback and training to support performance improvement. Assists in the development of training documents and to assist with onboarding, training and cross-training of staff. Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up. Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making.
• Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise. Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency. Identifies trends and recurring issues, escalating complex cases as needed and recommending effective solutions. Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance.
• Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle. Annually reviews and existing policy and procedure manual with supervisor and/or manager. Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development.
• Performs other duties as assigned to support departmental goals and organizational priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree