Returns Specialist

Parts Town•Addison, IL

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! As the Returns Specialist (Internally known as Rescuer of Returned Parts), you will process customer returns to ensure that they are provided with a timely resolution. You strive to ensure that we are accurately and efficiently placing parts back into inventory to be available to our customers in the future. You will strive to deliver high quality work in a fast paced environment while living up to our core values of integrity, passion, courage, and innovation each and every day!

Requirements

You showcase strong decision making and problem-solving skills and are a stickler for details and organization
You’re adaptable and thrive within quickly changing environments
You can work a schedule of Monday-Friday 6 :00 AM - 2 :30 PM ( and Saturdays when need ed)
You consider yourself proficient in Microsoft Office and Outlook
You possess the ability to move around for long periods of time and consistently lift up to 4 0lbs unassisted
You have fantastic communication skills & you’re proficient in English (verbal and written)

Responsibilities

Exercise judgment to determine the proper action for returned parts, processing returns, warranties, and shipping claims
Unpack and examine returned OEM parts, verifying that the correct parts and quantities are being processed
Work closely with Purchasing and Returns teams to resolve discrepancies
Repair and clean parts ensuring they meet Parts Towns quality standards to be re-stocked
Record and update part information into internal systems to ensure accuracy on inventory

Benefits

Quarterly profit-sharing bonus
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
Bi-Weekly Travel stipend
Safety Shoes reimbursement program
Holiday pay and opportunities for overtime
Referral Bonus Program
We offer forklift training programs
Free food!
We offer free snacks and drinks to show our appreciation to our team members