Returns Specialist - Parts

Default•Chattanooga, TN

About The Position

Oversee and manage product returns efficiently. This role involves handling return requests, troubleshooting return issues, and working closely with various departments to ensure a smooth return process. By managing returns effectively, the Return Specialist helps minimize financial loss, reduce unnecessary returns, and support overall business operations. The ideal candidate will have expertise in returns management, excellent problem-solving abilities, and a strong understanding of logistics and customer service principles. This position reports to the Director, Operational Excellence – Parts (IS) and functions as a shared service role supporting multiple sites.

Requirements

High school diploma or equivalent; associate or bachelor’s degree in business, Logistics, or a related field preferred.
Proven experience in returns processing, customer service, or logistics preferred.
0-2 years of work experience in similar environment
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Proficiency in return management systems and Microsoft Office Suite.
Ability to work independently and within a team environment.
High attention to detail and ability to multitask in a fast-paced setting.

Responsibilities

Process and evaluate return requests in accordance with company policies and procedures.
Communicate with customers to facilitate return authorizations, provide updates, and resolve disputes.
Schedule and oversee the pick-up of returns with the carrier to ensure efficient transportation and timely processing.
Manage and coordinate annual stock returns, initial stock returns, spare part returns and agreement termination returns with dealers to ensure a smooth and efficient process.
Collaborate with warehouse, quality control, and customer support teams to ensure timely processing of returns.
Maintain detailed records of return transactions, discrepancies, and resolutions.
Identify trends in returns and recommend improvements to reduce return rates and enhance customer satisfaction.
Build and manage reporting tools to track return metrics and identify key performance indicators.
Handle the returns process across multiple sites as part of the shared service function, ensuring consistency and efficiency.
Work closely with programmers to improve and enhance the return management system for greater efficiency and accuracy.
Ensure compliance with industry regulations and company policies regarding returns and exchanges.