Returns Processor

W.B. Mason • East Windsor, CT

1d

About The Position

In this Returns Processor position, you'll step into the heart of our returns operation, where each day brings new challenges and opportunities to shine. You'll obtain credit for returned products from vendors, determine return statuses, update fulfillment systems, and maintain accurate daily records. As you move through your day, you'll identify potential issues on customer accounts, process returns through United and SP Richards WebScore terminals, collaborate with warehouse managers, manage cross‑dock accuracy, assist with receiving and same‑day orders, prepare UPS shipments, complete Damage Product forms, and support additional projects as needed. Your work ensures that every return is handled with precision - and that our customers continue to receive the exceptional service we're known for.

Requirements

• Ability to lift 50 pounds
• High school diploma or equivalent
• Ability to read invoices
• Excellent customer service and interpersonal skills
• Strong attention to detail
• Ability to organize and manage multiple priorities
• Valid driver's license in good standing
• Ability to converse, read, and write in English
• Outstanding verbal and written communication skills
• Excellent computer skills, including Microsoft Office

Nice To Haves

• Prior experience in warehouse operations
• Returns processing
• Customer account review
• Dependable
• Proactive
• Eager to contribute to a team‑driven environment

Responsibilities

• Obtain credit for returned products from vendors
• Determine return statuses
• Update fulfillment systems
• Maintain accurate daily records
• Identify potential issues on customer accounts
• Process returns through United and SP Richards WebScore terminals
• Collaborate with warehouse managers
• Manage cross‑dock accuracy
• Assist with receiving and same‑day orders
• Prepare UPS shipments
• Complete Damage Product forms
• Support additional projects as needed

Benefits

• Competitive pay
• Monday–Friday schedule with no weekends
• Blue Cross Blue Shield Health Plans with a $0 in‑network deductible
• Multiple plan options
• Superior Dental and Vision coverage
• FSAs
• Company‑paid cell phone plan with unlimited talk, text, and data (plus the option to add a family member for just $55/month per line)
• Free EAP
• Company‑paid life insurance
• 401(k)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED