Returns Desk Associate
About The Position
Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups. Who You Are: You have strong interpersonal skills, and are customer service orientated Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision You Also Have: Ability to work a flexible schedule as per business needs & adheres to dependability standards Demonstrates attention to detail and keeps personal work space organized Ability to influence team to follow store policies & procedures to help in decision-making
Requirements
- You have strong interpersonal skills, and are customer service orientated
- Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
- Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
- Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
- Ability to work a flexible schedule as per business needs & adheres to dependability standards
- Demonstrates attention to detail and keeps personal work space organized
- Ability to influence team to follow store policies & procedures to help in decision-making
Responsibilities
- Daily functions including but not limited to following: Opening/ Closing of digital return register
- Maintain a neat and organized environment
- Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
- Ensure product is secured to standard
- Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
- Resolve customer issues both internal and external
- May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc
- Collaboration between multi-work streams such as: Ensure when return is completed that the return printout is attached to each item
- Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations
- Communication: Follow up on necessary reporting, and escalates potential issues for resolution
- Liaison between clients and store
- Ad hoc responsibilities as needed
Benefits
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
- A culture that promotes a healthy, fulfilling work/life balance
- Benefits package for all eligible full-time Associates (including medical, vision and dental)
- An amazing Associate discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
