DC Returns Associate

DHI Corp•Summerville, SC

About The Position

The DC Returns Associate is responsible for the returns warehousing activities for the company. In this position, you will organize and direct operations within the Distribution Center to effectively manage the receipt, RMA transactions, disposition, repair, re-packaging, and put away of products within specified service levels. Role of gatekeeping for all returns to include identifying unjustified returns, Collection and analysis of returns data for purposes of suggesting improvements for delivery, quality, packaging, and useability of DHI products Recommend/make decisions regarding new programs/initiatives (i.e. identify, process development, and implementation of next category/customer of return items) that have significant impact to the business Control costs through productivity of personnel, efficient utilization of storage space, and proper protection of stored materials Responsible for enforcing company policies of conduct and safety Initiate disciplinary action Analyze current procedures/processes and recommend solutions to improve Safety, Quality, Delivery, & Productivity. Maintain SQDC boards and research problems in ERP system Develop, educate, mentor, and motivate assigned staff Achieve planned results by decisions and actions based on professional methods, business principles and practical experience Implement & support a culture of visual management and Managing for Daily Improvement (MDI) Effectively lead change to ensure distribution center support for company and returns process objectives. Develop and implement plans using technology to reduce costs and improve customer service Inventory Control of parts and materials, including cycle count & purchasing strategies

Requirements

Bachelor’s Degree in Production, Logistics, Operations, Supply Chain, Management (or related field of study) or equivalent combination of education and experience.
2 - 5 years’ experience in logistics operations and/or returns processing
Demonstrated strong analytical skills
Strong technology background. Computer experience including MSOffice, Excel and ability to learn or have knowledge of ERP system functionality, and various WMS systems
Knowledge of best warehouse returns practices to include equipment and RF experience
Must have a sense of urgency around completion of work

Nice To Haves

Maintenance, carpentry, craftsman, repair skills highly desirable
Forklift certification preferred
OSHA training preferred
Bilingual in Spanish a plus

Responsibilities

Manage the receipt, RMA transactions, disposition, repair, re-packaging, and put away of products within specified service levels
Identify unjustified returns
Collection and analysis of returns data for purposes of suggesting improvements for delivery, quality, packaging, and useability of DHI products
Recommend/make decisions regarding new programs/initiatives (i.e. identify, process development, and implementation of next category/customer of return items) that have significant impact to the business
Control costs through productivity of personnel, efficient utilization of storage space, and proper protection of stored materials
Responsible for enforcing company policies of conduct and safety
Initiate disciplinary action
Analyze current procedures/processes and recommend solutions to improve Safety, Quality, Delivery, & Productivity
Maintain SQDC boards and research problems in ERP system
Develop, educate, mentor, and motivate assigned staff
Achieve planned results by decisions and actions based on professional methods, business principles and practical experience
Implement & support a culture of visual management and Managing for Daily Improvement (MDI)
Effectively lead change to ensure distribution center support for company and returns process objectives
Develop and implement plans using technology to reduce costs and improve customer service
Inventory Control of parts and materials, including cycle count & purchasing strategies