Returns Coordinator

9016 Power Systems LLC • Eden Prairie, MN

2d

About The Position

A Returns Coordinator is responsible for managing the process of handling non-conforming material, ensuring efficient processing and resolution. This includes customer returns and power systems line rejects. This role coordinates internal teams, customers and vendors.

Requirements

• High school diploma or equivalent required
• 2+ years of experience in inventory management, warehouse operations, or returns processing.
• Excellent communication and customer service abilities to manage stakeholder relationships
• Proficiency with ERP and Quality Management Systems
• Eligibility to work in the US

Nice To Haves

• Strong organizational, analytical, and problem-solving skills
• Experience in root cause analysis
• Fluid Power experience
• Ability to perform physically demanding tasks, such as lifting or moving inventory, depending on the role

Responsibilities

• Communicate and Coordinate: Lead resolution of complex challenges and provide clear updates to the larger team
• Returns from customers: Manage the receipt, inspection and forwarding of returned material, ensuring timely processing and effective communication
• Returns to vendors: Initiate and pursue returns to vendors, following their policies and ensuring timely processing and effective communication
• Remote Location Support: Train and audit off-site returns processing at branch locations
• Line rejects: Process material rejected from on-site build centers
• ECN Coordinating: Support ECN completion, audit bills of material and post completed records
• Compliance Reporting: Coordinate material compliance and tariff reporting between customers and vendors
• Warehouse Support: Support warehouse functions as needed including cycle counts, picking and receiving

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED