Returns Coordinator

Burlington Medical • Newport News, VA

12d

About The Position

This position is responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA’s. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner.

Requirements

• Excellent Customer Service skills
• Excellent interpersonal and written communication skills
• Ability to lift and move boxes or materials weighing up to 25 lbs.
• Ability to manage multiple tasks and be flexible in a face-paced environment.
• Well-organized structured approach to managing, prioritizing and balancing multiple tasks.
• High school Diploma or equivalent
• Word, Excel, Outlook, and Teams knowledge
• Operation of basic measuring devices.

Responsibilities

• Create RMA’s into the Salesforce/ Rootstock data system
• Send customer’s RMA instructions
• Receive RMA’s into the Salesforce/ Rootstock system
• Process RMA Cases
• Warranty Policy Review for Charged and No Charge RMA orders
• Create quotes for Repairs
• Create quotes for orders
• Contact customers for PO’s and other information needed for RMA processing
• Create Shipping Return Labels
• Enter RMA orders
• Assist with RMA inventory
• Document instructions for performing the above mentioned duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees