Returns Clerk (B-Shift)

Tory Burch • McDonough, GA

1d • Onsite

About The Position

The Returns Clerk role is primarily responsible for verifying and processing returned merchandise efficiently and accurately, maintaining accurate records, resolving discrepancies, and supporting operational efficiency within the Returns department. You are a detail-oriented problem solver committed to minimizing losses, maintaining inventory accuracy, and ensuring customer satisfaction.

Requirements

• High School Diploma or GED
• 1.5+ years of related experience in a distribution environment
• Experience utilizing various types of warehouse equipment and systems
• Excellent oral and written communication skills
• Must have English proficiency (speaking and understanding)
• Basic math skills are required to understand location quantities, thresholds and capacity
• Strong organizational and time management skills
• Strong attention to detail, analytical, and problem-solving skills for investigating and solutioning issues and/or discrepancies
• Ability to establish and maintain professional relationships
• Able to lift items up to 35 lbs
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours
• Must be willing to work overtime as needed, including weekends and holidays

Responsibilities

• Verify returned items against Return Advanced Shipping Notice (RASN) and record relevant information in the warehouse management system (WMS)
• Upload WS documents upon completing Return Advanced Shipping Notice (RASN) cases when no additional cases are available
• Respond to internal/external emails within 48 hours (24 hours during low work volume), seeking support from supervisor/manager, as needed
• Follow up on unresolved emails within three business days, escalating unresolved issues to supervisor/manager
• Print labels and price tickets/hangtags, ASN worksheets, and verify items as required
• Perform daily Cubi scan tasks and complete them by the end of each shift
• Close out damage totes used for processing "ghost" returns per CS email daily
• Assist with clearing the Error Cart daily and fully clear it weekly
• Log errors on the Error Log sheet
• Manage and log warehouse inquiries, adding details, dates, and initials, following up on inquiries older than two weeks with the Supervisor
• Receive, inspect, and process customer, retail, and wholesale store returns according to SOP's
• Assess the condition of returned products, determining if items can be restocked, refurbished, or sent to clearance/damage processing
• Work with quality and inventory control teams to ensure proper disposition of returned goods
• Coordinate with leadership as well as client services and business teams to resolve return discrepancies or missing information
• Assist in claims processing for damaged or defective merchandise, by taking pictures, documenting information, etc.
• Support loss prevention efforts by identifying trends in fraudulent or excessive returns
• Maintain and communicate inventory supply needs (e.g., paper, tape) to supervisor
• Support the maintenance of an organized returns area, following safety and compliance guidelines
• Complete other duties, as assigned

Benefits

• When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• You’ll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• Your comfort is key so it’s Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED