Returns Clerk

Land Vehicles Americas•Elkhart, IN

8d•Onsite

About The Position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Returns Clerk within our Industrial Parkway facility. As a Returns Clerk , is a highly capable, energetic individual who is responsible for evaluating, testing, and processing customer and warranty returns, determining final disposition of claims, and supporting rework and quality initiatives. As an instrumental team member, he or she will work closely with Segment Quality team to analyze product failures, perform root cause analysis, conduct testing, reclaim or rework products, and ensure accurate documentation and data reporting.

Responsibilities

Analyzes product returned from customers as necessary to determine failure modes and determine acceptance or rejection of Warranty/Customer claims.
Perform inspection and testing of returned finished products and components.
Properly document test results, findings, and final disposition of returned items.
Records test data, evaluate data to validate or indicate deviations from existing standards.
Sets up and performs tests on parts, or products to measure performance characteristics
Maintain a clean and safe work area.
Interpret work instructions.
Ability to read electrical schematics and understanding of electrical components.
Perform rework activities as requested by Segment Quality (including repair, re-labeling, and repackaging).
Reclaim tested products such as air conditioners, refrigerators, and coolers.
Repackage items damaged in the warehouse, including inspection and testing when applicable.
Inspect parts related to customer complaints or SOHN issues
Must maintain open communication with reporting manager and team regarding test results.
Perform additional duties as assigned by supervisor.