Warehouse Clerk - Returns

Bob's Discount Furniture•Aberdeen, MD

34d•$18 - $22

About The Position

The Returns Clerk is responsible for the creation and maintenance of all Returns Process documentation. Records, researches and resolves return issues in cooperation with RCG Floor Researcher. Will maintain an open flow of communication between RCG, Returns Management, Delivery Management and other Operations Departments to address and resolve interdepartmental issues. Other responsibilities include: Understand all Returns Dock process including but not limited to Checking, Dock Coordination, REF Inspect process and Material Handling standards. Understand all Return to Vendor policies and standards Complete Returns Administrative Duties including: Manifest Tracking, Consolidation of daily Returns/Depot issues on the Depot Report cards, Return to Vendor Process, Controlling Returns inventory locations throughout shift and Completing and consolidating Returns productivity research data. Cooperate with RCG and RCG – Floor Researcher to identify, disposition and process mystery pieces as needed. Support Return Department by performing other job positions (no material handling) as needed daily. Assist Returns Management/ Returns-QC with reporting tool creation and maintenance as needed. Communicate with Returns management staff to identify issues. Recognize trends and patterns in Operations process and work with Returns Management/ Returns-QC to develop improvements. All other duties as assigned. At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you! To excel in this role, you will need to demonstrate strengths in the following skill areas: Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position. General knowledge and understanding of warehouse/distribution center operations. Skilled at multi-tasking and managing competing priorities. Working knowledge of Microsoft Word and Excel. Ability to quickly recognize and diagnose trend and patterns in productivity data. Strong attention to detail and organization. Exceptional customer service and problem solving skills. At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

Requirements

High School Diploma or equivalent experience
Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position
Skilled at multi-tasking and managing competing priorities
Working knowledge of Word and Excel
Detail oriented and accurate
Ability to quickly recognize and diagnose trend and patterns in productivity data
Prior experience in warehouse environment
Prior experience in an administrative role
Must be at least 18 years old to be considered for employment with Bob’s
Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs without assistance
Ability to move throughout all areas of the distribution center
Move objects up to 250 lbs. with or without reasonable accommodations
Sit, stand and walk continuously to perform job functions
Standing, walking, lifting, and arranging product: 30%
Sitting, Desk or phone work: 70%

Responsibilities

Creation and maintenance of all Returns Process documentation
Records, researches and resolves return issues in cooperation with RCG Floor Researcher
Maintain an open flow of communication between RCG, Returns Management, Delivery Management and other Operations Departments to address and resolve interdepartmental issues
Understand all Returns Dock process including but not limited to Checking, Dock Coordination, REF Inspect process and Material Handling standards
Understand all Return to Vendor policies and standards
Complete Returns Administrative Duties including: Manifest Tracking, Consolidation of daily Returns/Depot issues on the Depot Report cards, Return to Vendor Process, Controlling Returns inventory locations throughout shift and Completing and consolidating Returns productivity research data
Cooperate with RCG and RCG – Floor Researcher to identify, disposition and process mystery pieces as needed
Support Return Department by performing other job positions (no material handling) as needed daily
Assist Returns Management/ Returns-QC with reporting tool creation and maintenance as needed
Communicate with Returns management staff to identify issues
Recognize trends and patterns in Operations process and work with Returns Management/ Returns-QC to develop improvements
All other duties as assigned

Benefits

Competitive Medical, Dental, and Vision Insurance
Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance options
Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
Employee Discount starting on Day 1, plus exclusive partner discounts

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