Returns Assistant

EET•Newport, NY

7d•$28,000

About The Position

Join Oprema as a Returns Assistant! At Oprema, we’re all about people. Whether it’s delivering exceptional service to our customers or fostering a supportive and collaborative environment for our team, we go the extra mile. Now, as we enter an exciting new phase of growth, we’re looking for a Returns Assistant to join us and play a vital role in our operations. Job Purpose The Returns Assistant plays a key role in managing and processing product returns efficiently, ensuring an excellent experience for both customers and suppliers. This role involves coordinating with various stakeholders and supporting smooth day-to-day logistics operations.

Requirements

Proven experience in a customer service role
Strong communication skills with the ability to handle complaints professionally
Confident negotiation and problem-solving abilities
Excellent attention to detail and strong time management skills
Ability to work independently as well as collaboratively within a team
Proficient in Microsoft Office

Nice To Haves

Experience handling B2B returns
Familiarity with Microsoft Dynamics
Knowledge of customs and export procedures

Responsibilities

Process customer and supplier returns promptly and accurately
Communicate effectively with suppliers, customers, and internal teams to resolve return queries and issues
Work with products from multiple leading manufacturers
Collaborate closely with the Head of Department to ensure smooth workflow
Arrange collections and shipments with courier services
Support general operational activities as required
Adhere to all health and safety regulations, maintaining a safe, clean, and compliant working environment
Carry out any other duties reasonably required within the scope of the role
Remain flexible to meet the changing needs of the business (this list is not exhaustive)

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