Returns and Claims Specialist

Keep Supply•Springfield, MO

1d•$40,000 - $45,000

About The Position

Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and positive work environment? Keep Supply offers all of the above plus a bonus program and significant growth opportunity! As a Great Game of Business practitioner, we have a collaborative environment where every individual understands their impact on the company's bottom line and works together to achieve shared success. This creates a supportive and positive work environment that fosters personal and professional growth. We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. Summary Keep Supply’s Returns and Claims Coordinator will work alongside the Customer Service team to make sure our customers and partners derive value from our loyalty-building service mindset. They are responsible for management and organization of all returns and claims for the company, both customer and vendor facing. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve.

Requirements

2+ years experience in a customer service or operational position
1+ years of professional experience
Basic PC skills and experience with Google Apps and/or Microsoft Office

Nice To Haves

Be a problem solver at heart, with a technical mindset
Understand what it takes to deliver on a promise of unreasonably good service
Maintain excellent written and verbal communication skills
Enjoy working independently and as a member of a team
Ability to manage priorities and workflow
Creative, flexible, and innovative team player
Proven ability to handle multiple projects and meet deadlines
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm.

Responsibilities

Responsible for the communication and transactional process of customer returns
Assists in forecasting returns with the Revenue Manager
Provides sales support for all returns/RMAs
Manages and maintains day-to-day relationships with vendors regarding returns with the Buyer/Revenue Manager
Assists the Revenue Manager with end-of-month reporting and order cleanup
Minimizes freight cost by determining the most cost effective methods for returns shipping
Manages and maintains all communication needed between intercompany departments
Performs other duties as assigned by the Revenue Manager
Takes ownership and responsibility for their own workload and helps their team members when needed