Returns Analyst

McKesson•Irving, TX

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Returns Analyst is a position that, as part of the Financial Operations team, will support efforts to reconcile and collect returns credit from manufacturers, and ensure compliance with manufacturer policies and agreements. Primary responsibilities include organizing and analyzing policies and historical returns data to ensure McKesson and McKesson’s customers receive the appropriate returns credit. To accomplish this, the Returns Analyst will perform reconciliation tasks in a dedicated return system and engage with manufacturers and internal stakeholders to explain McKesson’s methodology and strategy for returns reconciliation. The Returns Analyst will deepen McKesson’s understanding of returns policies, the returns reconciliation process, and manufacturer relationships related to product returns. This role will continuously monitor systematic reconciliation of returns and develop written reports to communicate reconciliation results to management and make recommendations as appropriate. The department currently uses SAP, web-based reconciliation systems, robotics, and relies heavily on Excel.

Requirements

Degree or equivalent and typically requires 2+ years of relevant experience
2+ years’ experience working with large data sets, financial analysis, research and the ability to create automated projects with little instruction.
Strong understanding of financial processes and the ability to ensure accuracy in financial reconciliation.
Intermediate proficiency with Microsoft Office Word, PowerPoint and Excel- VLOOKUPs, complex formulas, and pivots.
Query building, Power BI, Agents and Snowflake
Experience with tools such as SAP preferred
AI tools such as Copilot
Demonstrate a strong digital mindset by actively seeking and implementing technological solutions to enhance business processes and drive innovation within the team.
Foster a collaborative environment that values diversity and inclusion.
Build and sustain positive relationships with stakeholders from varied backgrounds to drive professional growth and organizational success.
Exhibit strong business acumen by staying informed about industry trends and aligning projects with broader organizational goals.
Use data-driven insights to make informed decisions and influence positive changes.
Show adaptability in the face of change and a willingness to take on challenges.
Continuously seek learning opportunities and demonstrate resilience to maintain high performance and support team dynamics.
Communicate complex information clearly and persuasively across all levels of the organization.
Utilize storytelling to effectively convey ideas and drive key initiatives forward.

Responsibilities

Develop and implement supplier research exception items to determine validity and provide appropriate support to substantiate McKesson’s position
Establish proactive approach with suppliers to ensure compliance with agreements, specifically returned goods policies, and notification timelines and requirements.
Responsible for the escalation of compliance issues.
Oversee the reconciliation and analysis of accounting information for complex suppliers and customers.
Manage and resolve promptly and accurately incoming suppliers and internal inquiries, escalating if needed to the appropriate resource(s).
Fully understand and assess reported issues to determine prioritization.
Hold partners/others accountable to critical/sensitive issues that could result in a loss of income or negatively impact supplier relationships
Oversee special projects – involves reaching out to internal stakeholders, IT, and suppliers to research and resolve disputes, and enhance product packaging and shipment processes
Identify opportunities for process improvement and recommend solutions for process and automation enhancements
Apply a hands-on approach to work system exception reports daily and utilize reporting to identify possible quality issues
Demonstrate strong attention to detail when performing data analysis, trends, and while continuously auditing and analyze large volumes of data
Develop and maintain data sources within McKesson, across various business units and systems within the returns space