Analyst, Product Returns

Abercrombie and Fitch Co.•Columbus, OH

7h•Onsite

About The Position

The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust. Located in New Albany, OH the Returns Product Analyst will be responsible for delivering insights on opportunities and performance across our full returns experience, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns. One of the primary points of focus for this role will be bridging the gap between returns insights and our product teams (primarily merchants and tech design). This job is located at our Global Home Office in Columbus, Ohio.

Requirements

Bachelor’s degree or equivalent experience
Minimum 3 years of experience in digital product, digital transformation, retail, or a related analytical/business role
Experience building and using dashboards and analytics platforms such as Power BI, Snowflake, or similar tools
Proven ability to work cross‑functionally with technical, product, and analytics teams to drive outcomes
Experience developing clear, data‑backed business cases with defined ROI that lead to implementation
Strong ability to manage multiple initiatives simultaneously, balancing competing priorities based on business need and industry trends
Exceptional communication skills, with the ability to translate nuanced, data‑driven insights into clear recommendations for executive audiences

Responsibilities

Drive OKRs tied to return rate performance, including:
Overall and brand‑level return rates
Product‑level and regional return rates
Analysis of both product and non‑product return drivers
Identify insights and translate them into action, partnering with merchandising, design, tech design, and digital experience teams to influence product and customer experience decisions
Design and implement proactive alerting and operating mechanisms to quickly identify and respond to high‑returning items
Lead cross‑functional working sessions to diagnose issues, align on solutions, and drive execution through resolution
Own analytics and reporting that support return‑rate objectives, and regularly present key insights and results to senior business leaders
Monitor, scope, and resolve ad‑hoc issues impacting returns by working closely with subject-matter experts across the organization
Build and support business cases to enable action, partnering with Finance and Project Management to quantify impact and prioritize investments
Analyze data and develop clear, compelling visualizations using tools such as SQL, Power BI, and Excel (Pivot Tables) to tell a strong business story

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!