Return Material Authorization (RMA) Coordinator
About The Position
Pioneering in America, from the first mile to the last. This is what drives us! For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Automation's impact on the railway industry is second only to the effects of digitalization. Combine them and the results are transformative! We work at the leading edge of this movement, applying our proven expertise in digitalization to rail infrastructure and automation. Our innovative solutions deliver greater safety, punctuality, reliability, and sustainability across the line, all while reducing costs for mass transit and freight transportation systems. We are continuously developing new answers for rail automation - often to questions that haven't been asked yet. Position Overview: Siemens Mobility's Field Services Department is seeking a detail-oriented and proactive RMA Coordinator to manage the Return Material Authorization (RMA) process for Rolling Stock projects across North America. This role is essential to maintaining operational efficiency, vendor accountability, and timely resolution of material issues. The RMA Coordinator will report directly to the Logistics Supervisor and collaborate closely with Field Sites, Vendors, and internal departments.
Requirements
- High School Diploma or GED.
- Ability to track and manage multiple processes simultaneously.
- Outstanding organizational and coordination abilities.
- Proficiency in SAP ERP systems and Microsoft Excel.
- Strong written and verbal communication skills.
- Previous experience in procurement or logistics.
- Ability to travel to various Field Sites across the United States and Canada.
Nice To Haves
- Proficient in Salesforce for case and data management.
- Results-driven with strong planning skills to meet deadlines.
- Proactive, solution-oriented approach to problem-solving.
- Experienced in manufacturing and industrial environments.
- Highly organized with expertise in managing large data sets.
- Adaptable to change and skilled at implementing new processes effectively.
Responsibilities
- Coordinate material support for field sites during Commissioning and Warranty phases.
- Manage RMA cases in Salesforce and liaise with suppliers and field sites.
- Create and maintain SAP purchase orders, track ETAs, adjust funds, and clear invoices promptly.
- Resolve issues with lost or misrouted shipments and monitor repair ETAs, FARs, and replacement parts.
- Oversee borrowed part logistics, documentation, and returns; arrange expedited or same-day deliveries as needed.
- Conduct vendor meetings for overdue RMAs and high-volume suppliers; prepare and update reports.
- Act as liaison between field sites and vendors to maintain strong relationships and open communication.
- Support Field Services with data extraction, reporting, and ad-hoc requests; collaborate cross-functionally across Siemens Mobility.
- Ensure compliance with Siemens Mobility standards and operational procedures.
Benefits
- Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!
- Solve the world's most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, pioneering technological environment.
- Competitive total rewards package.
- Opportunities to contribute your innovative ideas and get paid for them! Please take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning.
- Employee perks and discounts in addition to our 401k match and generous Paid Time Off!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
