Return Agent - John Wayne Airport

Enterprise Holdings•Santa Ana, CA

1d•$19•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise, National and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. Branch Location: 19051 Airport Way North. Santa Ana, CA 92707 This position pays $19.25/hour plus potential for bonus/incentives Schedule: This is a Union position and the schedule is based on a shift bid. Apart from religious observances, must have open availability to work 40 hours/week including days, nights, weekends, and holidays.

Requirements

Must be at least 18 years of age
This position requires a valid driver's license
High School Diploma or G.E.D. required
Minimum of 1 year of customer service experience required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observances, must have open availability and available to work 40 hours a week and a flexible schedule that includes days, nights, weekends and holidays.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned