Retreat Host

Four Seasons Hotels and Resorts

3d•Onsite

About The Position

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas. Sensei Lāna’i, A Four Seasons Resort, is looking for a Retreat Host who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. This role is a unique combination of Front Desk Agent and Concierge. Blending guest service and local expertise to deliver a seamless and memorable island experience.

Requirements

Successful candidate must possess legal work authorization in United States
Tuberculous (TB) clearance card
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required.
Warm, welcoming demeanor and a positive, guest-centric attitude

Nice To Haves

Knowledge of local Lāna‘i culture, geography, and activities is a plus
1–2 years of prior experience in front desk, concierge, or guest service roles preferred

Responsibilities

Serve as the Hospitality Ambassador and first/last impression of the resort
Assist guests with luggage handling, including lifting and loading/unloading onto carts and vehicles
Engage with guests by “Talking Story,” sharing island history, activity recommendations, and cultural insights
Provide personalized guest service, addressing questions, requests, suggestions, and concerns professionally
Assist with reservations for activities, dining, and special events
Escort guests around the resort as needed
Perform all check-out procedures upon guest departure
Maintain and manage an assigned cash float, following all resort policies
Respond to guest emails and chat inquiries promptly and professionally
Collaborate with third parties to help build guest itineraries
Assist with driving guests as needed in rare, extraordinary circumstances
And other duties as assigned by management

Benefits

Hourly Rate: $30.57
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!