Retirement Service Agent

Hub International•Austin, TX

39d•$20•Hybrid

About The Position

We are looking for a motivated individual to join our Retirement Customer Services Team! Your job would be to answer phone calls and emails from the employees of these school districts about their retirement plans. We are willing to train up the right individual. Passion for communication and customer service are a must. Eagerness to learn and attention to detail are keys in our quick paced, growing department. You will have the opportunity to help with a variety of accounts to best serve our clients. We encourage career development and opportunities are available upon satisfactory assessment. We offer a flexible work schedule in a fun and welcoming environment. We pride ourselves on having opportunities for training, development, and promotion.

Requirements

Proven experience in the areas of customer service, strong communication skills (verbal & written) and willingness to learn.
High school diploma
Ability to multi-task
Ability to maintain confidential information
Ability to work independently and under pressure
Excellent interpersonal and communication skills
Great attention to detail
General knowledge of computer applications - Microsoft Word, Microsoft Excel, Gmail

Responsibilities

Primarily phone customer service
Time management of responsibilities
Data entry
Review & return voice mails
Monitor department emails

Benefits

Medical insurance, HSA with Match, Vision insurance, Dental insurance, 401(k) plus match, Company Paid STD, Life Insurance, & parental leave.
2 weeks of PTO, Sick Time, Personal Time, Floating Holidays, and 11 paid Holidays.
Corporate Gold's Gym Discount
Team Appreciation Day
Company sponsored team sports
Free drinks and snacks stocked in the break room

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